Remote Escape: Riverside Home w/ Scenic Views

We appreciate the feedback on the kitchen supplies and the overall condition of the home. Under new ownership, we've since added items like olive oil, aluminum foil, plastic wrap, and storage containers to the kitchen and will keep them stocked going forward. We're also actively refreshing linens, towels, furniture, and paint throughout the home to keep its cozy feel while updating the furnishings and overall guest experience. We're glad the location, check-in, cleanliness, and communication stood out, and we're committed to continuing to improve the property for future stays.

Hi Julia, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We wish you had reached out to the Guest Contact during your stay if there were any maintenance issues you needed addressing. We would have done everything we could to resolve them immediately so that you could enjoy the home. - We do our best to keep the outdoor area clean, if there are a few days between guest check-out and the next check-in, it is certainly possible for Mother Nature to affect the outdoor area once our cleaning crew has left. - Our listing reflects the layout of the property, though we’re sorry if this caught you off-guard. We pride ourselves on being transparent and accommodating to all guests and would have been more than happy to walk you through the exact layout of the property had you inquired during the booking process. - Our backyard sits right on the bank of the Santiam River. We do include a map on our listing so that guests can see the approximate location of the river before booking. - We also provide plenty of suggestions in the listing description of nearby attractions, but ultimately it’s up to the guest how they want to spend their time in the area. - We have received numerous guest reviews praising the access to the river and the beauty of the surrounding nature. - While we do regret our home was not up to your expectations, we are happy to share that no issues were reported by the guests who stayed the following weekend. - Your feedback is important to us, and we appreciate the opportunity to address these concerns. Thank you for taking the time to leave a review!