4/10 Poor
rob c.
12 May 2024
Disliked: Check-in, communication, location, listing accuracy
Disappointing
VRBO customer 'service' was terrible! Arrived at location without 'QR' code needed to access parking garage. Had asked numerous times in days prior and given the 'run around' Two agents even suggested parking wasn't included. Access to unit is through parking garage. On site workers let us into the garage while informing us that use of their passes for this purpose could only be used once. VRBO couldn't reach the owner/host [in Canada] and suggested that we do their job by calling owners directly. [at our expense, of course] Reached owners on day 2 [after numerous long distant calls to Canada] and finally received codes.
Air conditioning didn't work. VRBO said they'd take care of it. Never did. Temp reached 80 in the late afternoon evening..in the unit.
Sofa bed had no sheets. Didn't bother calling VRBO.
One roll of bathroom tissue provided for two adults, for six days.
This place in cheap for a reason.
rob c.
Stayed 6 nights in Apr 2024