The Painted Buffalo | Firepit | Great Backyard

We’re sorry the AC issue negatively impacted your stay. However, we do want to clarify a few important points. There was no known issue with the AC prior to your arrival, and unfortunately, mechanical systems can fail unexpectedly at any time. You contacted us around midnight, and while we certainly understand your frustration, HVAC companies are not available to make repairs in the middle of the night. We had a technician out first thing the following morning and the AC was repaired. As a courtesy, we also refunded your entire first night. While we understand that you chose to stay at a hotel, we are not able to additionally reimburse the cost of your hotel stay and breakfast at one of the most expensive hotels in town. That was a personal choice regarding where to stay after the AC issue occurred. We regret that this unexpected mechanical failure affected your trip, but we responded as quickly as reasonably possible and provided a full refund for the night affected.

Chris, Thank you for the wonderful review, You are welcome anytime!