Hot Tub + Game Room! Poconos Group Getaway

Meghan and her companions were perfect guests, I will love to host them in the future. Highly recommended!

We're glad you enjoyed the lake during your stay, though we're sorry to hear aspects of your experience did not meet expectations. We understand how disappointing it can be when an amenity you're looking forward to is unavailable. Prior to your arrival, we notified you of an unexpected hot tub repair and worked to obtain the necessary parts as quickly as possible; however, the repair could not be completed in time for use during your stay. We also appreciate you bringing the lawn condition to our attention. The property is maintained on a regular landscaping schedule, and we will continue working with our landscaping team to ensure the outdoor areas are well cared for. We will continue working to improve the guest experience.

Hi Carlos, we're glad you enjoyed the quiet neighborhood and beautiful views, but we’re sorry other aspects fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We apologize for the inconvenience with the TVs and WiFi during your stay. We’ve since changed the internet provider, and the connection is now working fine. We’ve also added two new smart TVs to enhance the guest experience- Regarding the hot tub, we understand your frustration. The water appeared dirty due to the cleaning solution used. Our new cleaningcrew used chlorine instead of bromine. In our area, water has high levelof iron, and so, a chemical reaction with iron and chlorine turned the water brown- We’re sorry to hear about the unpleasant smell at the entrance. This was our first week of renting, and we’ve since addressed this with our cleaning team to ensure a fresher welcome for future guestsThank you for your feedback as we work to improve the property. We hope to have the opportunity to provide you with a better stay in the future!