4/10 Poor
Brennan M.
16 April 2024
Liked: Check-in, communication, location
Disliked: Cleanliness
Don't look too closely...
Myself, spouse, & in-laws stayed in the Santa Maria Novella flat for four nights in Apr '24. We were very disappointed. We were allowed to drop our luggage early & checked in about 11:30h. Check-in went smoothly but no receipt was issued for the Florence tourist tax (required to be paid in cash - not disclosed in posting!). We should have looked around the flat more than we did during check-in.
Was it safe? Yes. Was it located within a block of the main train station and 2 grocery stores? Yes.
But in a flat that can accommodate 6, you'd think there would be a way to make coffee for everyone. You'd think there would be a place for 6 to sit comfortably around the table. You'd think there would be a way to clean your dishes & dry your hands in the kitchen. You'd think there would be a trash bag into which you could put said trash. You'd be wrong in thinking any of these things here.
There was only an old 2-serving Bialetti in the kitchen, no trash bags, no dish cloth or scouring pad, no coffee / salt / pepper / olive oil, no toaster or toaster oven, only 4 dishwasher tablets, & mould in the hot water kettle.
The bathrooms were similar: mildew lined part of the shower stall & bathroom window corners, only 4 rolls of toilet paper were provided, at least 2 light bulbs were burnt out, & the floors were visibly unswept.
One bedroom was equipt with a ceiling fan (quite welcome) but were also visibly unswept with cobwebs around the ceiling & a thick layer of dust atop the shelf unit.
Brennan M.
Stayed 4 nights in Apr 2024
