4/10 Poor
Jennifer C.
13 December 2023
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
Uncleaned unit and poor response from owner
We showed up in the evening to a unit with a dirty toilet, towels, sinks, stove, dirty linens still on beds etc..
We tried to contact the host to no avail. Since it was late and the only communication we had from him was a PDF emailed a month earlier that detailed unit rules and where cleaning supplies were, we decided to just clean up a bit while we waited for his response.
Two hours later I had to ask the resort admin for the owner's number since he still hadn't responded.
He answered and said he'd been out of cell range but that he'd since got my message and learned that his cleaning crew missed our unit (she called as well and showed up an hour later to collect the linens since it was night and we'd already cleaned.)
I asked him for a refund and specifically brought up the cleaning fee.
He apologized and assured us he'd take care of it. He didn't.
Two weeks later I reached out again and more pointedly asked for a cleaning fee and partial day refund for the time we spent cleaning his income property, giving him a chance to redeem a miscommunication error, and he said he'd refund the cleaning fee "as discussed and agreed".
I asked again for the cleaning fee and partial day refund and have never hear from him since...3 months later.
**I would not recommend renting from this owner at this or his other 4 units at Sherkston Shores.**
This was our first poor VRBO experience and hopefully last. The resort was great though, especially for kids.
Jennifer C.
Stayed 3 nights in Aug 2023
