4/10 Poor
Tracey W.
23 November 2023
Liked: Cleanliness
Disliked: Check-in, location, listing accuracy
Unacceptable
On time of booking i was lead to believe the shepherd's hut was mobility friendly with an access path gravelled piror to my arrival i received a text stating that the hut i booked and paid for someone else had got there first and i allocated the better one out of the two on arrival itself the 2nd hut had no path leading to the accommodation weather was bad so the grounds where wet soggy and muddy the hut wasnt describe as the owners stated bet one out of the two and certainly wasnt disable friendley .
I had to struggle to the main house where i was greeted by a member of who admitted the mix up but didnt rectify the issues where i was originally booked for what she did provide was walking hiker stick , a wheel barrow to transport our bags although she didnt offer to helps us it was raining that day so maybe weather played a part on her decision not too
No dog waste bin was provided until late on the 2nd day i was told to put it into boot of my car then a bin appeared late sat evening.
The owners did say they would reimburse some discount thats not happened all i did get my deposit back .
I found the whole experience a shambles and recommend that the advertisement to be written out as not suitable for people with mobility issues .
Tracey W.
Stayed 2 nights in Nov 2023
