Spacious family home, significant neighborhood, pool table, hot tub, great views

Hello Joe, We wanted to thank you for your feedback. It was a pleasure to host your group and would like to invite you back anytime. Keep us in mind for your next getaway to Big Bear. Sincerely, Cesar Grizzly Vacation Rentals

We appreciate your feedback and are happy to know you enjoyed our home’s scenic location at Big Bear Lake. Our goal is to have good communication with our guests, so the check-in process is as easy as possible. Your reservation has been carefully reviewed by our quality assurance team. We can confirm you contacted us regarding internet connectivity issues. Our representative provided instructions to reset the modem and got someone prepared to visit the home to assist you. You asked us to remain on standby while the devices rebooted. We didn’t hear from you again for the rest of the stay regarding internet, dishes, or any other problems, but we would have been to provide assistance. We apologize for any dissatisfaction with the cleanliness of the dishes. Thankfully, no internet issues have been noted since your departure. After the stay the backyard, lakeside beach, and surrounding areas were found littered with numerous brightly colored plastic pieces, which led to a complaint from nearby residents. Additionally, one stove burner was left on, trash remained inside the home, and dishes were not cleaned. Our team observed the check-out instructions were not followed by your group. These actions represent a violation of your rental agreement and pose a safety concern for our home and the community. As neighborhood tranquility is very important to us, we kindly ask that you comply more closely with the Terms and Conditions, follow the check-out procedure, and prevent any disturbance to the neighborhood for future stays.