This is Where We Want to Be

Hi Sally. We are glad you had a nice stay. I will be sure to check in with the town disposal service to make sure they are taking the trash weekly as they should. Thanks so much. Tina

Hi Carley. We are glad you had a nice stay. We do have our house professionally sprayed by pest control every spring and summer and they come out to address issues as they arise. Bees are not an ongoing issue in any one place in the house but it does happen in the summer from time to time. We appreciate our guests letting know when they notice issues so we can promptly have it taken care of. Thanks again. Tina

Patty, firstly, it is unfortunate that you followed through with your threat to write a bad review about our home to try to hurt our presence here when we didn't capitulate to your unreasonable demand to refund you more than half of the amount you paid to stay. We did offer to credit you a nights stay for your inconvenience but that was not enough for you. And as I honestly indicated to you earlier and as our prior reviews show, we have not had an ongoing issue with mice. The guests that stayed the very week before you made no mention of it. It was clearly an isolated incident. Unfortunately, it happens sometimes. We did respond immediately sending out our cleaning service and going through hoops to send out an exterminator in expediated fashion, the very next day. Of course, the issue may not be resolved in just one day but we did all that we could to make it better as quick as possible. It is clearly not an "INFESTATION" considering the family that stayed the week before you had no signs of mice and the 2 families that stayed there the 2 weeks after you left made no mention of mice. We were there this past week and saw no sign of mice. So unfortunately it happened that a couple mice came in while you were there. It is NOT an ongoing situation that we have ignored by any means. The amount of credit you are requesting, more than half of the cost of your stay, is an exorbitant amount for the situation. You did stay up until the very last scheduled available time at our house. I assume that if it were as bad as you claim, you have left early and we would absolutely would have credited you for the time not spent. We did ask multiple times to share with us pictures and video that you said you have but after all this time we don't understand why we still have not seen any. It would help us assess the situation. I think we are being fair based on the information that we have. I am really sorry that we could not come to some mutual agreement. I am there personally, washing every blanket, bedspread and sheet in the house before guests arrive and making sure everything in our home is cleaned. I take pride in the cleanliness of our home. There are some bugs on the outside windowsills every day at our house. Anyone who has experience being at the lake knows that when you are at the lake, bugs are a daily occurrence. Know that I clean them every week. They are definately outside of the house, NOT inside. As far as the carpet, it is not chewed up. We had a tiny snag in the carpet at one time and recently had a family member with a walker stay at the house and that seemed to expediate the expansion of the mark. We have plans to replace the carpets soon which aside from that mark, are not in bad shape. The Health and Safety department at VRBO did receive your report and got in touch with me. After considering the situation, our response and protocol, they very quickly dismissed the complaint. We responded in the quickest way possible to your issue. It is clearly not negligence on our part. Despite this issue, I am glad you were able to spend a week at our home enjoying the lake, the hot tub, the views and the serenity at the lake. Again, we love our house at Springport Cove and we take pride in it. We love to share our home with others and want them to experience a great time. We work hard at keeping up our property and have gone out of our way to personally make the stay at our place as perfect as possible. With love of the lake and wanting to share it, Tina.