All Seasons | A1B - All Seasons 2 Bedroom Platinum

Thank you for the great review! We're glad you found the place clean, comfortable, and enjoyed the convenient location near Golden Peak and Vail Village. We appreciate the note about the thermostat and hope to welcome you back again soon.

Dear Patty, we’re sorry about the unexpected issue you encountered upon arrival, and we’re glad our team was able to quickly relocate you and resolve the situation. That said, since you did not actually stay in this condo, we are surprised by the 1-star ratings given for cleanliness and the overall listing. We appreciate your feedback regarding the photos and will review them to ensure they accurately reflect the property, but feel these ratings are not an accurate reflection of your stay. We hope your next visit to Vail will fulfill all 5-star expectations.

We had a professional fire place technician come to the unit between 1:00pm and 1:30pm on the 28th, accompanied by our maintenance staff. He cleaned the pilot and the vents and confirmed the fireplace was in good working order. Our maintenance staff was called again the following and he again confirmed it was working. He stated that you smelled gas and wanted the fireplace turned off. He did not smell gas and there was a carbon monoxide detector located next to the fireplace and it would have gone off if the fireplace was not working properly. We had the technician who originally worked on the fireplace come back. He came with a maintenance man. They were told that you did not believe he had been there and looked at the fireplace. He again confirmed that the fireplace was in good working order. We had to pay him for both trips. We are sorry that you did not use the fireplace but we did everything we could, so you could have used it.