Winterset Inn: Luxury! Walking Distance to Snow Summit! Shuffleboard! Pool Table! Outdoor Hot Tub!

Thank you for taking the time to review your recent stay at Destination Big Bear. I'm sorry that we missed what you were expecting and hope this feedback helps us improve our service in the future. I appreciate that you brought up some of these issues so we can address them promptly, especially since they are all items that should have been taken care of during a standard cleaning check. Again, we apologize again for any inconvenience caused.

Hello Mana, thank you for taking the time to leave us a review and give us feedback on the Winterset's Inn home as well as your stay. Amenities are not guaranteed at the time of arrival. We do our best to get this up and going for the stay, but with so much traffic in and out of the homes, this is something that is hard to promise always working. We apologize that the home was not cleaned properly before. This is not what we like to hear from our tenants, and not up to our standards. We will make note of the home not being properly cleaned and address it right away with our cleaning staff. We apologize that the dishwasher and oven door were not working the stay. This is an amenity that we can not always guarantee working with the amount of traffic it receives from renters before yourself. We appreciate you reporting this to us during your stay so that we could get a vendor out to address the issue. We do, our best to accommodate everyone and their preferences with purchasing natural, comfortable and clean bedspreads during this pandemic period especially. Amenities are not guaranteed at the time of arrival. Our cabins and homes are privately owned and certain maintenance and repair is based on homeowner approval. Destination Big Bear strives to work with homeowners to make sure cabins and amenities are in good repair cable access, TVs, etc. It's not guaranteed that Barbecue grills may or may not be cleaned between tenants. As you reached us during your stay and give us honest feedback, we will work on it and try our best to do the next time. Destination Big Bear is a Well known company that heard everyone's reports and makes it better for the stays. Hope! For the next visit with destination Big Bear, You will not find an issue in your stay. Kind Regards, Destination Big Bear

Hello Robb, Thank you for taking the time to leave a review of your experience with Destination Big Bear. We are sorry to hear that your stay did not meet your expectations and that you encountered several issues with the property. We would like to apologize for any inconvenience this may have caused and we would like to assure you that this is not indicative of the level of service we aim to provide our guests. We appreciate your feedback and have to passed it along to our team so they can take corrective action. These issues have been resolved for the next guest. Despite these inconveniences I am happy to see the resolutions team was able to make things right with you. We strive to always improve and better our services. We would love the opportunity to make it right and hope you'll consider staying with us again in the future. Thank you for bringing these issues to our attention.We hope that you will consider giving us another chance in the future should your travels bring you back to Big Bear.

The tenant is extremely understandable and very cooperative, would be glad to host again.

Thank you for your 5 star review!