6/10 Okay
Joyce P., Ormond Beach, USA
17 September 2023
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
Perfect vacation house for a large family but very dirty.
This house is in an excellent location with lots of room for a large family and is well furnished. Unfortunately, it was the dirtiest house we’ve ever been in. We checked in on a Saturday afternoon and left a message on the property manager’s voice mail before finding a phone number for the answering service. We reported the major issues to the answering service and we were contacted by the on call maintenance person. He arrived with a swifter wet mop, hand soap, linens for the sofa bed in the loft, and hand towels for the kitchen. I used about a dozen wet wipes on the floor and could net get all the grime out. Our 10 month old grandson’s knees were totally black after a few minutes on the floor. There were no cleaning products provided other than dish soap in the kitchen. The pots, pans, toaster oven and everything else that didn’t get cleaned by the dishwasher had to be hand cleaned before using them. There were no kitchen towels and the pot holders were all dirty. The property manager never followed up from the voice message left about our issues. We paid a huge cleaning fee for a dirty house. The owner should follow up with the property manager about the lack of cleaning. On a positive note, Haley was very helpful before check in letting us know what items the kitchen was stocked with and helped locate an air pod I left behind in the house and shipped it to me.
Joyce P.
Stayed 3 nights in Aug 2023