We arrived at our property around 5:00pm on our check-in day. Deep snow covered steps approximately 4-6" on the deck & walkways to the house that we had to shovel ourselves. House was not cleaned! Kitchen counters and stove had food residue, old food and drink in fridge, dishwasher loaded with dirty dishes, blue bags of dirty laundry sitting on both upstairs bedroom beds, beds not made, no toilet paper, bathrooms had opened/used bars of soap, shampoos, brown substance caked on the bottom of the main bathroom.
I immediately contacted Veronica thru VRBO and gave her my cell #. She responded by text on VRBO promptly stating she would contact the cleaning service, sorry for the inconvenience and they would get it straightened up.
We responded that we would leave in order for them to clean. The cleaning service contacted us about 45 minutes later stating they would be up shortly they didn't think check-in was until Friday. So now over 2 hours later we tried to contact 'Sheena' to find out where we were in this process...NO RESPONSE.! We had the dogs in the car, food, clothing, etc to be unloaded so we tried to message Veronica, the owner....NO RESPONSE!
We took it upon ourselves since now it was dark, we are now 2 1/2 hours since we arrived, to head back to the house.
The cleaning lady was still there and said she had just finished. We were waiting for her to leave so that we could get the dogs and our things unloaded.
When we came in it was evident that nothing was really done other than the beds were made from the same sheets and comforters that were in the blue bags when we arrived, toilet paper was now on the rolls, but toilets, showers, etc still had the used soap and gross brown stains on the shower floor! The old food and drinks were still in the fridge and the dishwasher still full of dirty dishes!!!!!
Soooo.....we again attempted to message Veronica, the owner, that the cleaning had obviously not been done bc we took pictures when we 1st arrived and nothing had changed! We expressed our disappointment thru the VRBO message in the house and conditions and that we have basically lost our 1st night bc we are unable to cook the food we brought with us until we washed all of the dishes and we also needed to do a massive cleaning in the bathrooms! NO RESPONSE!
Throughout our stay of 3 nights we never heard back from the owner! We were open and understanding at FIRST to have the situation fixed, but NO RESPONSE left us frustrated and UNHAPPY!