We absolutely loved our stay at Westgate Smokey mountains. When we arrived, the check in process was a breeze. It was a tad busy but they kept things rolling. We got to our room and it was gorgeous and clean. Though we were slightly bummed because the room we picked didn't come with a balcony. But that was an easy fix and Westgate provided me with an upgrade, for an additional fee but it was still within the realm of what I was expecting to spend. The view in the new room was spectacular. It was in building 5000, which is one of the newest builds. The room was gorgeous, clean and welcoming. We had everything we needed and enjoyed watching the sunset from the balcony. Don and Debra, the owners of the property, were extremely helpful, responsive and a joy to rent from. You will not be disappointed staying at this property!