We, 4 couples, rented Chango Villa for the 2nd week of January to escape some winter blues. Communication was easy with the owners from early on and during our stay, answering all my random questions. It was perfect for us as the 3rd floor has 4 equal king suites. The villa had us in awe from the moment we arrived, throughout our stay, and when we said good bye to our new friends (the staff). I’m so glad I did my research and we requested the chef services during our stay, including lobster upgrade one night. (Name spellings?). Chef Luis was great and so friendly along with his assistant Axle. Can’t recommend this enough. On Sunday we took a taxi just a short ride to Alberto’s for dinner and a great sunset view; (Chef’s day off.). Villa Manager, Juan, was kind and helped with anything we needed, including setting up taxi rides with Javier, and on site massages. Juan’s wife Marilla arrived every morning to tidy up around the villa for us. They were all great. We always felt safe as there is a gate at the driveway and locking gates at all beach access points. We used the shopping services as well, and it was nice to arrive to a fully stocked refrigerator, cupboards and bar. We took daily morning walks, usually up (North) along the beach past Residencias Reef condos and then on the concrete boardwalk through Secrets. Cozumel is a major cruise port, so the Beach Clubs (to the South) fill up with “cruisers” from about 9:30 - 4:30. There’s enough distance from the villa that they never really bothered us. Definitely bring water shoes for the ocean as there are some rocks and coral as you enter. I didn’t think the snorkeling was great, but some others in our group had better luck, and one saw a seahorse! Gracias Alicia. Hope we can return some day.