Entire home

The Sunrise | 3BR Down - Best of Charleston Award!

Photo gallery for The Sunrise | 3BR Down - Best of Charleston Award!

A modern living room with a wooden ceiling, a brown leather sofa, a dining area, and a kitchen with a stainless steel refrigerator.
A modern kitchen with a stone fireplace, wooden beams, and a dining area with a table and chairs.
A cozy living room with a wooden dining table, grey chairs, a brown leather sofa, and a patterned rug.
A bedroom with a brick fireplace, wooden beams, a bed with patterned pillows, and a wooden bench.
A dining area with a wooden table, chairs, and a vase of flowers. There are framed pictures on the wall and a large window with a mountain view.

Reviews

9.6 out of 10
Exceptional

Highlights

  • Made for relaxation
    Top-rated for comfort — guests feel right at home here.
  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Near College of Charleston
3 bedrooms3 bathroomsSleeps 8

Popular amenities

  • Balcony
  • Air-conditioning
  • Refrigerator
  • Internet
  • Washing machine
  • Onsite parking available

Explore the area

View map
Charleston, SC
  • Place, College of Charleston
    ‪6 min walk‬
  • Place, Medical University of South Carolina
    ‪7 min walk‬
  • Place, Charleston Music Hall
    ‪9 min walk‬
  • Airport, Charleston, SC (CHS-Charleston Intl.)
    ‪15 min drive‬

Rooms & beds

3 bedrooms (sleeps 8)

Bedroom 1

1 King Bed and 1 Double Sofa Bed

Bedroom 2

1 King Bed

Bedroom 3

1 King Bed

3 bathrooms

Bathroom 1

Toilet · Shower only

Bathroom 2

Toilet · Shower only

Bathroom 3

Toilet · Shower only

Spaces

Kitchen
Office
Balcony
Garden

About this property

The Sunrise | 3BR Down - Best of Charleston Award!

Summary:

Welcome to The Sunrise, a 3-bedroom home newly renovated to combine upscale comfort, classic charm, and unbeatable proximity downtown. Perfect for travelers who want stylish space, modern updates, and everything Charleston has in store just moments away.



The Space:

Enjoy stylish interiors, thoughtful upgrades, and a prime location just minutes from downtown’s best dining, shopping, and attractions.



Sleeping Arrangements:

- Bedroom #1: King Bed with Ensuite Bathroom and Smart TV

- Bedroom #2: King Bed with Ensuite Bathroom and Smart TV

- Bedroom#3: King Bed with Ensuite Bathroom and Smart TV

- Additional Sleeping Space: Full Pull-out (Private Room) + Queen Air Mattress with Additional Bedding (Available upon request)



Key Amenities:

- Free Parking

- Self Check-in

- High-Speed WiFi Throughout

- Luxury Linens & Towels Provided

- Paper Products & Bath Amenities Included



Outdoor Living:

- Charleston-Style Porch with Seating

- Located Very Close to Downtown



Indoor Comforts:

- Pack ’n play/Travel crib & High chair (Available upon request)

- Smart TVs with Streaming Capabilities

- Dedicated Workspace

- Washer & Dryer

- Fully Equipped Kitchen



Potential for Noise: Due to the home’s historic character and close proximity to all the city has to offer, some road and city noise may be heard. White-noise machines are provided in each unit for your comfort.



Managed with care by YOURPAD Vacation Rentals. We manage a large portfolio of properties across the Lowcountry. Once you experience our hospitality, we’d love to welcome you back again in the future.



Tag us in your post! Check us out on social media for extra photos and specials! @yourpadstays



YourPad Bookings . c o m



Guest Access:

Entire Private Rental (1st Floor) + Outdoor Space + Parking (Inquire for availability)



The Neighborhood:

The Elliotborough/Cannonborough district of downtown Charleston. With its friendly neighbors, cozy restaurants, and tree lined streets, our neighborhood will immerse you in Charleston’s classic charm. This house is perfect for a family or group seeking a fun, culinary and cultural vacation. Popular dining spots in the neighborhood include Xiao Bao Biscuit, Fuel, Porchetta Shop, Southbound, R Kitchen, Chubby Fish and many more! Our guests and neighbors also rave about Welton's Tiny Bakeshop and Kudu Coffee. We recommend going to either for a cup of locally-roasted coffee or their delicious cookies and cakes. The house is only a short walk from the very popular King Street where you will find a multitude of great shops – including antique shops, book stores and fashion boutiques – as well as endless buzzing restaurants and bars.



Getting Around:

You can walk almost everywhere - but should you want to rest your feet, there are many other options for getting around: Uber, Lyft, Charleston Bike Taxi, Charleston Rickshaw, Green Taxi or Yellow Cab.



Other Things to Note:

Luggage storage offered Monday- Friday at our main office from 8:30am-5pm. On weekends we recommend utilizing Bounce Luggage storage. Please inquire once booking is complete for the address!



*PLEASE INQUIRE ABOUT PETS*



If bringing a pet, please inquire prior to booking. A $150 pet fee will be applied and charged at time of booking. Based upon approval.



THIS PROPERTY IS LEGAL & LICENSED BY THE CITY OF CHARLESTON, PERMIT 06582



PROPERTY NAME: THE SUNRISE



Interaction with Guests:

Our YOURPAD Charleston team is available 24/7 by messenger, text, or call during your stay. We're happy to provide any recommendations during your vacation as we love making sure you have a wonderful time!



You'll receive all of your check-in details, lock code, emergency contacts, and a list of our favorite nearby restaurants seven days prior to your stay.

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House Rules

Check in after 4:00 PM
Minimum age to rent: 21
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted
A $250 fine will be applied if any of the below rules are broken. • No tape, adhesives or anything that will cause damage can be used or placed on...

Important information

You need to know

Property Registration Number 03037
Property # 2027749vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

About the area

Charleston

Downtown Charleston, a neighbourhood in Charleston, is home to this holiday home. The area's natural beauty can be seen at Waterfront Park and Riverfront Park, while South Carolina Aquarium and Patriots Point are popular area attractions. Looking to enjoy an event or a game? See what's going on at North Charleston Coliseum or Credit One Stadium.
Map
Charleston, SC

What's nearby

  • College of Charleston - 6 min walk - 0.5 km
  • Medical University of South Carolina - 7 min walk - 0.7 km
  • Marion Square - 9 min walk - 0.8 km
  • Charleston Music Hall - 9 min walk - 0.8 km
  • Charleston Museum - 10 min walk - 0.9 km

Getting around

  • Charleston Station - 18 min drive
  • Charleston, SC (CHS-Charleston Intl.) - 22 min drive

Restaurants

  • ‪Prohibition - ‬5 min walk
  • ‪King Street Dispensary - ‬6 min walk
  • ‪Malagon - ‬8 min walk
  • ‪Charleston Beer Works - ‬5 min walk
  • ‪The Darling Oyster Bar - ‬4 min walk

Frequently asked questions

Is The Sunrise | 3BR Down - Best of Charleston Award! pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Sunrise | 3BR Down - Best of Charleston Award!?

As of 15 October 2026, prices found for a 1-night stay for 2 adults at The Sunrise | 3BR Down - Best of Charleston Award! on 30 November 2026 start from NZ$946, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Sunrise | 3BR Down - Best of Charleston Award!?

On-site parking is available at the property.

What time is check-in at The Sunrise | 3BR Down - Best of Charleston Award!?

Check-in begins at 4:00 PM.

What time is check-out at The Sunrise | 3BR Down - Best of Charleston Award!?

Checkout is at 10:00 AM.

Where is The Sunrise | 3BR Down - Best of Charleston Award! located?

Located in Downtown Charleston, this holiday home is within a 10-minute walk of Upper King Design District, College of Charleston and Medical University of South Carolina. Charleston City Market and South Carolina Aquarium are also within 1 mile (2 km).

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 36 out of 43 reviews
Rating 8 - Good. 5 out of 43 reviews
Rating 6 - Okay. 1 out of 43 reviews
Rating 4 - Poor. 0 out of 43 reviews
Rating 2 - Terrible. 1 out of 43 reviews

10/10

Cleanliness

8.0/10

Amenities

10/10

Property conditions & facilities

9.8/10

Check-in

10/10

Communication

9.8/10

Location

9.6/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
What an awesome property! Everything was great and effortless!
Stayed 3 nights in Jul 2026
Response from VrboOwner on 3 August 2026
Thank you for the fantastic review! We’re so glad everything was easy and enjoyable. The only thing we’d change is making your stay a little longer! We can’t wait to host you again.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Wonderful place to stay and explore Charleston. Very clean and property description was accurate. Close to King Street for shopping and eating. Would stay here again if it is available next time we are in Charleston.
Stayed 4 nights in May 2026
Response from VrboOwner on 17 June 2026
Thanks so much for your lovely review! We’re so happy you enjoyed the clean space and perfect location near King Street for shopping and dining. Our housekeeping team takes pride in their cleanliness so that is wonderful to hear, and we truly appreciate your kind words. We’d be delighted to welcome you back next time you’re in Charleston!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
This is a fantastic property. Although interior doors can be closed off to rent individual rooms (with private entrances), our family of 6 rented the entire first floor which was perfect! Our adult couples really appreciated having private king rooms with full baths and dedicated kitchenettes! Bathrooms and kitchens were well-appointed! Appreciate the starter coffee and plenty of trash bags, paper goods. Very cool rustic decor, exposed brick and wood, Comfortable, durable furniture... Property was very clean, inside and out! Parking is tight but manageable. We had a minivan. A larger SUV would be very tight. Walking distance to several eateries (we loved Holy City Bagel!), small neighborhood markets, and all the best action on King Street and beyond! Host was very responsive to questions that came up, including finding and mailing my son's wedding band!!!! Can not say enough good things! Toddler approved too!
Stayed 6 nights in Sep 2026
Response from VrboOwner on 25 September 2026
Thank you so much for the incredible review! We are absolutely thrilled that our property was the perfect fit for your family of 6, and we are so relieved that your son's wedding band was found and safely returned to you! It is wonderful to hear that your adult couples enjoyed the privacy of the king rooms, full baths, and dedicated kitchenettes, and that everyone including the toddler - felt right at home with our rustic decor and clean spaces. We are also glad you got to experience the convenience of walking to King Street and local favorites like Holy City Bagels. Thank you for the helpful note regarding minivan parking for future guests, and for being such fantastic guests ourselves. We would love to welcome your family back anytime!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Perfect location for a variety of activities in Charleston. Location was very clean and well stocked with cooking needs. Host was very responsive to all questions, both prior to and during the trip. We will definitely look to stay here again.
Stayed 4 nights in Mar 2026
Response from VrboOwner on 17 March 2026
Thank you! So happy you enjoyed the condo and its perfect location for exploring Charleston 😊 It’s great to hear the space was clean and stocked for your stay - our housekeeping team will love hearing your feedback! We’d be excited to host you again anytime.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Had a wonderful stay at The Sunrise!. We had three couples so having three bedrooms, each with its own bathroom, was a huge plus. The location was also great. We definitely would rent this place again.Though the parking space in the back is pretty tight, it was nice to not have to worry about on street parking or paying to park.We would definitely rent this place again!
Stayed 1 night in Apr 2026
Response from VrboOwner on 29 April 2026
Thanks so much for your review. We are really glad The Sunrise was a great fit for your group and that the layout with three bedrooms and private bathrooms worked well. Our travelers have always loved the location being close to everything. We appreciate your note about the parking as well. Offering parking is definitely a privilege in the historic area, and the homes that do tend to have tighter spaces. Happy it still made things easier for your stay, and we hope to host you again soon.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great location! Clean rooms! Comfortable beds! Our family of four adults had room to spare. Though we all congregated together, the option of individual kitchenettes was great. Would highly recommend!
Stayed 3 nights in Feb 2026
Response from VrboOwner on 2 March 2026
We’re so happy you enjoyed your stay! It’s great to hear the location, clean rooms, and kitchenettes worked well for your group. Comfortable beds are always a priority, and we’re glad they helped make your stay enjoyable.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
The accommodations were awesome. Very clean and the host was very great to communicate with and gave us suggestions for restaurants that were amazing. It’s also a great location for activities, shopping, and tours. Thanks for a wonderful stay!!
Stayed 3 nights in Oct 2025
Response from VrboOwner on 17 October 2025
Thank you for the kind words! Our housekeeping team takes pride in their cleanliness, so it’s wonderful to hear that reflected in your stay. We always strive to provide the best guest experience and are glad our communication and recommendations helped make your trip special. Thanks again for choosing us!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place to stay

Had a great time in place , perfect for family! Located in a great place !!!
Stayed 1 night in Dec 2023
Response from VrboOwner on 22 December 2023
Larry, we're delighted to hear you enjoyed your time with us! It is indeed in a perfect location being close to everything. Thank you for being a wonderful guest. Come back soon.
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean, comfortable beds, perfect for a group, loved the coffee bars throughout. Location is wonderful! Carpooling is best bc one spot is not enough for this unit. Our hot water went out in the winter storm which was no one’s fault but we never got a chance to shower.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place to stay.

Six of us stayed one night to check out Charleston. The location was great for walking to King street and enjoying that area.
Stayed 1 night in Apr 2024
Response from VrboOwner on 20 April 2024
Hey Kristi, sounds like you had a fantastic time in Charleston! Being close to King Street definitely offers a lot of options for exploring and enjoying the city. Thank you!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Location

Great location
Stayed 4 nights in Apr 2023
Response from VrboOwner on 31 August 2023
Cheers Chris!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Girls Weekend/Reunion

Great location!!!!
Stayed 4 nights in Apr 2024
Response from VrboOwner on 29 April 2024
Cheers!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Girls getaway

The property was clean and well maintained. The location was within walking distance of shops and restaurants.
Stayed 3 nights in Nov 2024
Response from VrboOwner on 6 November 2024
Thanks so much for your 5 star review, Nancy! Our housekeeping team takes pride in their cleanliness so that is wonderful to hear. Come back and see us soon!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful House!

This property was everything you see in the reviews! Beautiful and had all the amenities. We loved it! The owner was welcoming and quick to respond to any questions. We will definitely make this our preferred stay whenever we are in Charleston!
Stayed 3 nights in Feb 2021
Response from VrboOwner on 31 August 2023
Can't thank you enough Christine! Our door is always open!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wedding Weekend

We chose this house as the grandparents house for a wedding weekend. The location is perfect. We enjoyed the ability to walk to various spots. It was nice having all three bedrooms on one floor.
Stayed 3 nights in Nov 2023
Response from VrboOwner on 22 November 2023
Lee, we're delighted to hear your stay with us went so smoothly It is indeed in a perfect location being close to everything. Thank you for being a great guest. Come back soon!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Best of Charleston

Retired "girls" Charleston trip stay was delightful in this 3-bedroom venue. We loved it and we loved sitting on the porch! This home was so cute, clean, modern, affordable in a great location, AND we were presented with already stocked coffee! Charleston hospitality demonstrated at its best via this welcoming home and its hosts!
Stayed 5 nights in Oct 2021
Response from VrboOwner on 31 August 2023
Sheila, so glad you enjoyed your stay. Thank you for being a great guest. Looking forward to hosting you the next time you are in town!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Christmas in March

Everything in description of property is accurate! We would stay here again. The only only thing to know before you go is to remember that this house is old and is not noise proof.
Stayed 5 nights in Feb 2023
Response from VrboOwner on 31 August 2023
Hello Judy, thanks so much for your kind review! We aim to make our listings as accurate as possible, so guests can make the best decision when booking. It is a historic home and we always make sure to upgrade while trying to preserve the historic nature of the home. There is some city noise but our guests have never had any issues. Historic homes can be tricky at times but it also gives it that Charleston charm. Plus we do supply sound machine to combat the light city sounds that comes being in a perfect location. Come back anytime!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful Property :)

Our experience in Charleston was amazing! ... the property was in a perfect location ... a few short blocks to King Street ... and the property was ADORABLE, well appointed and SUPER CLEAN :) ... David, the property manager was always available and checking in with us although we had no issues what so ever ... if we are ever fortunate enough to return to Charleston would book this rental again without question ... highly recommend!
Stayed 3 nights in Jan 2021
Response from VrboOwner on 31 August 2023
You're awesome Izumi! You will always be welcome back to the Sunrise!!
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Sisters birthday trip

Property is close to King street area & walkable to just about anywhere. We had issues with noise upstairs & internet. Property manager Summer& Seth very attentive to our issues & took care of everything.
Stayed 4 nights in Apr 2024
Response from VrboOwner on 19 April 2024
Thank you for your review, Patricia! We're delighted to hear you had a pleasant stay. Being close to the King Street area is definitely a plus for exploring Charleston. It's great to hear that Summer and Seth were attentive to your concerns. Come back and see us soon!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

July 4th Weekend In Charleston

Fantastic property that was close to all the action. We travelled as a family of four, and the SUNRISE unit did not disappoint. The place was spotless with great amenities and a modern country feel. Every place we wanted to visit (including King street) was a 7-10 minute drive away, and a lot of these places would have been very walkable had it not been so hot outside. The owners were very responsive and even checked in on us after our first night there. Truly 5 star accommodations.
Stayed 4 nights in Jul 2021
Response from VrboOwner on 31 August 2023
Pritam, so glad you enjoyed your stay! We appreciated hosting you!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location Charleston downtown

House was as represented…clean and updated. Walking distance to many restaurants and shops on King Street. Beds were very comfortable. Kitchen had everything you need. We had the whole downstairs and it was very nice. Bigger couch would be nice for watching movies, but what they had worked. Off street parking in back a huge plus as street parking is very limited. Space not suitable for large SUV. Great place, would rent again!
Stayed 4 nights in Feb 2023
Response from VrboOwner on 31 August 2023
Hi Jim, thanks so much for your kind review! We aim to make our listings as accurate as possible, so guests can make the best decision when booking. You will find the layout of our home very similar to many homes in the historic area, and most guests love the Charleston Charm. Our housekeeping team takes pride in their cleanliness so that is wonderful to hear! Our comfy beds are definitely a guest favorite! Offering parking is definitely a privilege in the historic area, and the homes able to offer it do tend to have narrow parking areas. Hope to see you again soon!
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Samantha

Parking was the downfall of this place!!! It was literally like a 50-point turn to get parked in the back, very, very tight like beyond tight!! Location was great, cleanliness and comfort very nice, only one extremely tight parking space and would not recommend a truck!!!
Stayed 2 nights in Jun 2024
Response from VrboOwner on 3 July 2024
Hi Samantha, appreciate your review and feedback! We're glad to hear that you found the location great and that you enjoyed the cleanliness and comfort of the place. Offering parking is definitely a privilege in the historic area, and the homes able to offer it do tend to have narrow parking areas. Hope to see you again soon!
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Griffiths Family feedback

The apartment was great and location was perfect. However, there were several areas that were not cleaned very well (bottom of shower doors and the kitchen floors). Additionally a mosquito treatment wouldn’t go amiss at the outside area, as I had more than a dozen bites during the initial access to the property due to having issues with code entry. It wouldn’t deter me rebooking the property again though
Stayed 3 nights in Jul 2024
Response from VrboOwner on 9 August 2024
Thank you for your feedback, Stephen! We’re glad you enjoyed the apartment and its location. We apologize for the cleanliness issues and the mosquito problem; we’ll address these concerns promptly. Our professional housekeeping team is always on top of their game and we've addressed these issues with them. We appreciate your understanding and are happy to hear you’d consider rebooking. Come back soon!
Verified review

2/10 Terrible

Liked: Cleanliness, communication, location
Disliked: Check-in, listing accuracy

Doesn’t sleep 8

It is perfect for 6 people. Impossible for 8 as advertised. The fold out bed is rock hard and has folds that are felt. It is very small. 2 adult women couldn’t sleep on it. We actually had to rent another place for the 2 ladies. We had one car that was parked in the back. Another suv parked next to ours. We could not get out without moving trash cans and pulling up and back finally hitting a tree and damaging our rental. Couldn’t get one door unlock, no instructions on how to locate key It was to the 3rd bedroom so was a must. The manager sent someone to unlock it
Stayed 3 nights in Mar 2025
Response from VrboOwner on 22 April 2025
Karon, thank you for your feedback—we really appreciate you taking the time to share your experience. We’re sorry to hear that some aspects of the stay didn’t meet your expectations. The property is advertised as being perfect for 6 people, with a maximum capacity of 8. For groups larger than 6, we do provide air mattresses or fold-out options as additional sleeping space, though we understand they may not be as comfortable for all guests. We always encourage guests to reach out with any questions before booking to ensure our homes are the best fit for their needs. We’re also sorry to hear about the parking difficulty and the door access issue. Our team is available 24/7, and we’re glad we were able to quickly send someone out to assist with unlocking the third bedroom. Your feedback helps us continue improving, and we hope we’ll have the chance to provide you with a better experience in the future.
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location
Disliked: Listing accuracy

Great location! Great for groups!

This was a great property in a great location! Walking distance to King Street and businesses on Cannon Street. It's a nice, clean property that was perfect for our group of six adults. The online listing was not very accurate and communication from the property manager was disappointing. The "Sunrise" property is actually two separate properties, the "Eclipse" and the "Rainbow", combined into one for larger groups. This is not clearly noted in the "Sunrise" description. The arrival instructions I received noted the "Eclipse" property, not the "Sunrise" that I had reserved. When I contacted the property manager, they did a very poor job explaining why I was receiving communication noting a property that I had not reserved. Additionally, further communication by text noted a fourth property, "Sunset", that is actually the upstairs unit. When I pointed this out, I was told that I had the "Sunrise" unit but was still sent information for the "Sunset" unit. At the prices being charged, it's not too much to ask for clear, accurate communication. We did have a plumbing issue with the toilet and shower in one of the bedrooms and the property manager was very prompt in their response and sent a technician out quickly who was able to fix everything. We were very happy with this level of attention. I would not hesitate renting this property or from Yourpad again now that I know exactly what is being offered.
Stayed 3 nights in Oct 2024
Response from VrboOwner on 19 November 2024
Hi John, thank you for your detailed review and for sharing both the positives and areas for improvement. We're so glad you enjoyed the property and that you found it nice and clean. Our professional housekeeping team does a great job. We truly apologize for the confusion with the property names and the miscommunication about the "Sunrise" unit and we appreciate your patience in working through it. Your feedback is incredibly valuable, and we’ll make sure the descriptions and communication are clearer moving forward to avoid any future misunderstandings. We're also happy to hear the plumbing issue was resolved quickly and to your satisfaction. Thank you for your understanding, and we appreciate that you would still consider renting with us again. We’d love to host you in the future with a smoother experience!

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