Peaceful Waterfront Pool Home

Thank you for your review. I'm glad that overall you enjoyed your stay at the property. I apologize for any issues you may have encountered. The issues you mention in the review seem like almost all could have easily and quickly been addressed had you brought them to my attention during your visit. Most of the pictures of the property are updated at least monthly and I believe they accurately reflect the home. However, not all the pictures can be updated and there may be slight decorating differences but all amenities are as shown. The mattresses are new Posturepedic and are comfortable for the majority of guests. And are very far from "like boards" but as I mentioned everyone has firmness preferences and we do our best to accommodate everyone. I’m sure we could have delivered a different mattress pad if the one you were provided wasn’t sufficient. I provided detailed instructions on how to operated the hot tub (including adjusting the temperature) however the temperature was set at the warm temp so the hot tub would not heat beyond the setting even if the jets where on. Finally, I have a professional cleaning crew clean and sanitize after each guest and a property manager who inspects after each cleaning. And a pool company who serviced the pool during your stay. I have let both of them know about your concerns. I’m confident theses issues will not be a problem going forward and thank you for bringing them to my attention.

I’m sorry this guest had this experience. And they were refunded. Tampa experienced record lows (in the low 20’s) Dec. 24-24. However, the home is adequately equipped with central heating as most homes in Florida. There is no furnace. I was contacted Christmas morning with the guest saying the home was 57 degrees. When I checked the remote thermostat I saw the indoor temperature in the mid 60’s and the unit off. I attempted to instruct the guest on the usage of the central unit and gave several suggestions for warming the home up quickly in the meantime. I also offered to have the property manager stop by and drop some temporary space heaters while the unit heated the home and the temperatures went back to normal. However, they had already decided to leave. So I never got an opportunity to rectify the issue.

Thanks for the great review and complements! As far as the beds... you are correct, some people love a firm mattress while others like soft ones. We try to have a variety of styles and offer mattress pads for people who prefer soft mattress. As for the proximity to the beach... there are many closer beaches than Clearwater or Indian Rocks but both are listed as less than 30min in Google maps so you must have run into some traffic.