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8/10 Good
Arty Q.
23 April 2024
Fantastic Property - Needs new property management company!
Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My family and I LOVE Marathon and KCB. Because of this, have been trying a variety different style properties on KCB for a few years now, to figure out exactly how to have the perfect trip. We have done giant homes, 2 story homes, condos, single story homes, and this setup was our absolute favorite with kitchen being on same story as the pool and bedrooms in the front of the house away from the canal. I highly recommend this place and would have given it 5 stars if not for the management company.Manament co.- First, we paid extra for the pool heating, which was confirmed with management. Upon arrival at 4pm, the pool was cold. I called promptly and asked them to come turn it on knowing office hours were coming to an end. They said they would send someone out asap, but no one showed and the offices closed. The next day was easter so i knew they would be closed. I chose to send messages through the app so they were ready to help first thing Monday. No one returned my calls or messages until mid next day, and when i got someone on the phone, they said "well you will have to pay for it, and we will only move it up 5 degrees." Regardless, i wanted the pool heated for my kids so i asked them to turn it on. They came several hours later and not only didnt discount my weekly rate or pro rate for the days missed, but charged me more than the agreed upon and published rate.Second, on wednesday the internet and TVs went out. I called the management company and they told me to reset the router, which we did, and it didnt help. I informed them the TVs displayed a message about needing to call customer service to resolve a billing issue, but they insisted on coming to see the message themselves and play with the router. They said they would be over ASAP, but didnt show, didnt call to inform they werent coming, and offices closed again. They showed mid day the following day, only to tell me they in fact had to work it out with owner and took another
Arty Q.
Stayed 7 nights in Mar 2024
