*Let's start out with the good.....The house is very nice and was a comfortable place for my family of 5 to hang out. The place was clean and the kitchen was well equipped. We enjoyed seeing the deer family walk through the yard each day of our 3 night stay.
*Now the bad.....Unfortunately, there was a major problem with the water system in the house, mainly extremely intermittent or NO hot water, and extremely low water pressure. Starting on the first night of our arrival, Thursday, there was no hot water at all in the 2nd bathroom shower, and there was barely enough warm water to fill the sink to wash up instead. A similar problem of lukewarm water/no pressure existed with the kitchen faucet. We sent a text to Ian, one of the the owners, who told us we had to run the water for a while to get hot water but if we still had a problem to let him know in the morning. This did not work, we still had the problem Friday morning, and let him know. He came by, tried the water for himself, told us he'd had renters complain of this before, and that a plumber was trying to fix it. We were not told of this pre-existing problem before our stay. Also, we were under the impression that he was trying to get the problem fixed this same day. He texted a short time later to tell us a part needed to repair it would be coming in on Monday, after we were leaving. That left us with only the master bathroom shower for 5 people. Unfortunately..... this was also a problem. On Friday night, the water in the master shower was alternately scalding hot or cold, with no water pressure. On Saturday evening we came back from a long hot day of hiking in White Sands NP ready for showers. After one shower there was no hot water for the rest of the night. We texted Ian to let him know and ask if he had any suggestions for getting hot water in the morning.
He NEVER responded to this text. In fact, we never heard from him, or co-owner Aimee, again. And once again, there was no hot water the next day, Sunday, on the morning of our departure.
If we had been staying here for more than 3 nights, or had a child with us, this experience would have been a lot worse. The owners did not offer us any alternatives, solutions, apologies or compensation for this problem. These owners really need to stay in the house for a few days to fully understand and experience the extent of this problem.
If you plan to rent this place, you should have the owners guarantee that they have fixed this problem.