The Sapphire is a beautiful and conveniently located resort on SPI. However, the condos are individually owned and are not all managed onsite or by the Sapphire itself. This specific property is managed by SPI Rentals. Our stay was in mid-July for 4 nights. The air conditioning went out on the first night. We immediately contacted management to address the issue. This was the beginning of the nightmare of NO air conditioning in the condo throughout our stay. Multiple attempts were made and multiple technicians came to repair the system. The system was "reset" several times and would begin cooling for short periods before crashing again. Temperatures in the condo were in excess of 80 degrees throughout our stay which made the experience miserable for all our guests. We contacted property management several times and were as cordial/understanding as possible even as our patience was wearing thin. We followed all the instructions provided by property mgmt and techs yet we were met with disbelief and accusations of misreporting the problem or outright lying. As if, we spent thousands of dollars to come to SPI and then spend hours dealing with this nonsense. On site staff at the Sapphire attempted to assist us although it was not their responsibility. At one point, an employee visiting our room commented, "this is ridiculous" in regards to the temperatures we were dealing with. Another Sapphire employee, told us to never again rent from this property management group as they are the worst to deal with for guests and the on site management. On the last night of our stay, temperatures were around 80-85 and the children in our room had opted to lay in the corridor outside the condo because the temperature was 10-15 degrees cooler and they were becoming nauseous from the heat. After multiple unsatisfactory conversations with property management and none of our guests being able to sleep we decided to pack our bags and leave in the middle of the night. Driving 13 hours on no sleep was more desirable than staying another night in the condo. The Sapphire is hands down the nicest and most expensive condo resort on the island. However, the poor mgmt, bad customer service and disrepair in this particular unit ruined our experience. While they did offer us a financial remedy it was not without a considerable battle and certainly not enough to mitigate the ruined experience and miserable conditions. When booking the Sapphire avoid SPI Rentals.