While there was great communication, check-in was delayed by 3 and a half hours. You will have to use a parking garage which will cost you money in the heart of downtown Orlando. The apartment is not actually allowed to be Vrbo’d per the front desk so the host is going against policies in the complex. To get to elevators to the floor (which we were told may or may not even work correctly), since the front desk wouldn’t let us wait in the lobby, you must use your finger nails to grip the window pane sealant of an emergency exit door. Once in the room, we noted hair clumps in the shower, a missing smoke detector, and stains on bedding among other cleanliness issues which we documented. We left immediately to a hotel. Somehow with all of the aforementioned and photos provided, Vrbo refused to refund as somehow this doesn’t actually break any policies (but cleaning fees am I right?). This my first and last time using a Vrbo, and want this review to remain as a warning to anyone else in the future as the company does not have your best interest in mind.