2/10 Terrible
Olivia K.
12 April 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Very Intrusive and Rude Owner
We we exicted to stay at this property and the owner did a good job communicating everything before the stay. The how is well decorated and taken care of. On the second day the wifi stopped working and the owner repeatily called and texted me while I was at Disney Land saying I needed to call her back immediately and asking me why I broke her wifi. The next night my sister flew in late and so we had to leave to pick her up late at night and come back very late. We only opened and closed the front door and went straight to bed, but the next morning I was woken up to a text accusing me of breaking their quiet hour rules, having too many people in the house (which we did not), and again breaking their wifi (which we did not touch). In the text she also told me she was going to kick me out. I tried many times to explain to her that opening the front door isn't breaking the rules and we did not tamper with her wifi so that she couldn't see us on the 3 cameras she has by her front door. We actually asked her multiple times to have someone come and fix the wifi because it kept going in and out. The accusations, invasion of privacy, and threats to kick us out when we had done nothing wrong and took great care of their house made it a very stressful stay. The listing also says heated pool and the pool was ice cool and was in no way usable. We visit Laguna quiet a bit and were very excited to find a house we could rent when we come, but we will NEVER rent this house again.
Olivia K.
Stayed 8 nights in Mar 2024
