Professionally Decorated Luxury Oceanview Condo

Charles thank you so much. I am glad you enjoyed the condo and the event! Hope to see you next year!

Thank you for your feedback. We believe several points in this review misrepresent both the property and our handling of the concerns raised during the stay. The listing clearly states that a rollaway bed is available upon request. No request was made prior to arrival. Once notified after check-in, we arranged to have a rollaway bed delivered as quickly as possible. The listing also clearly discloses that only two building access fobs are provided. This information has been available to all guests prior to booking. Regarding cleanliness, the unit is professionally cleaned before every arrival. The closets contain beach equipment, spare linens, pillows, and blankets for guest use, not "junk." Had any concerns about bedding been reported during the stay, we would have addressed them immediately. The one set of sheets that may have been showing wear has since been replaced. The hot tub issue was beyond our control and was being actively addressed by the condominium association and their pool contractor during your stay. While we understand the disappointment, this was a building-wide amenity issue, not a unit-specific problem. The issue has since been resolved. The pool heating system is controlled by the association and operates according to building standards. Likewise, the pool deck seating is shared by all owners and guests. In more than four years of managing this property and several others in the building, we have never received a complaint regarding insufficient seating. The listing, property description, and check-in instructions all state a 10:00 a.m. checkout time. Likewise, the listing has always disclosed the number of access fobs provided. Finally, the washer and dryer are used by our cleaning staff between every guest stay and were functioning before and after this reservation. Nevertheless, we inspected them following your departure. We strive to resolve legitimate concerns whenever they arise. In this case, we responded to requests during the stay, provided the requested rollaway bed, communicated regarding the building amenity issue, and remained available throughout the reservation. We encourage future guests to review the listing details carefully, as many of the concerns raised here involve information that was disclosed prior to booking.

Guest was difficult throughout the reservation process and repeatedly demanded exceptions to policies and requirements clearly disclosed before booking. He refused to complete required rental documents, contacted VRBO seeking a refund after booking, and continued insisting that information contained in the listing was somehow the host's fault. After arrival, the property accommodated his group as advertised, yet complaints continued throughout the stay. Most concerning, the guest hosted a large unauthorized gathering that substantially exceeded the occupancy limits of the reservation and resulted in damage and excessive wear to the property. Despite ultimately completing the stay, acknowledging the property accommodated his group, acknowledging that we did not hold him responsible for pre-existing maintenance items, and acknowledging that the stay itself was generally satisfactory, he still chose to leave a misleading review centered largely on issues arising from his own misunderstandings of the listing and house rules. Would not host again.

Thank you Lisa! We hope to see you again in the future.