2/10 Terrible
Amanda M.
23 July 2024
Liked: Cleanliness, check-in
Disliked: Communication, location
Disappointed
Upon arrival we felt alittle uncomfortable with the location however the house was very cute and the neighborhood was quiet. The space was smaller than it looked in pictures but it worked just fine. The beds were all very comfortable. We were having a good time until night 2. The sewage was backed up and was coming up through the shower drains. We had to evacuate the home. The host offered us a second home to go to for our stay. We packed up at midnight and headed to the second home. This home had large steep staircase up to the door entrance and it was 90 degrees inside. I have 2 elderly women with me that cannot climb steps. This was not an option. So we had to get 2 hotel rooms for 2 nights to accommodate the 7 of us. We finally found a hotel at 2:00 AM and my son had a basketball game at 8:00 AM. This was a huge inconvenience and stress for my family. I asked for a refund for the 2 nights we had to stay in a hotel. The hosts ignored several messages. I contacted Vrbo customer service for assistance. After 3 phone calls and speaking to 3 different people, still no help. Finally I received an email stating they refunded 1 night. I will never use Vrbo again.
Amanda M.
Stayed 3 nights in Jul 2024
