Private Finger Lakes Getaway with a Pool, Hot Tub, and Sauna, timber frame porch

Thank you, we are gald you enjoyed your stay. We are used to the sulphur smell and although it is harmless it can be disturbing if your not use to that in your water. We will take that into consideration. Thanks again!

The party showed up 2.5 hours before check in while the cleaner was there. The gentleman understood she was not done cleaning and requested access with the understanding she was not done. We approved it when the cleaner reached out. We did not Know it would affect our rating or we would not have done it.

Everyone in the area was having a hard time with Asian lady bugs and cluster flys. I was unaware that we had a problem until Randy and his guest arrived at our home. I received a call from Randy regarding the situation. I offerred Randy a full refund and recommendations of other places he could stay. He reported he could not stay anywhere else because they had 6 boat trailers. I told Randy I would have an extermintator come to house and we would come over and clean up the bugs each day before they got home from fishing. They never would communicate so we could coordinate cleaning. The exterminator reprted everyone in the area was having a problem with the weather heating back up. Randy and his guest choose to stay and sprayed bug spray all over the inside of the house and windows. We spent hours cleaning the spray off of all the windows. We have clearly stated there is no smoking on the property. There were cigarette ashes all over both porches and butts in bottles left behind. They put ruts in the yard with there vehicle trying to get there boat out of the yard. A week after there stay I received a text from Randy asking for a Refund. We refunded 200 dollars. Under the circumstances I feel we tried to accomodate Randy and his Guests. Hopefully peoeple will read the other reviews to get a better picture of what happened here.