4/10 Poor
Marla M.
8 April 2023
Liked: Check-in, location
Disliked: Listing accuracy
Disappointed- had been smoked in
The condo was beautiful! Living room furniture and beds were very comfortable. View was amazing and location was great .
Unfortunately, when we opened the door to the condo we were hit in the face with cigarette smoke. We checked in after the office was closed but I texted them immediately to let them know. I did not expect a response since they were closed but did go to the office the next morning. I was told the previous guest had left a candle burning and that was what the smell was from. I let her know I am allegic to cigarette smoke and thought the previous guest was using the candle to mask the odor. I was horribly congested, throat hurting and a headache. I was also not thrilled that my family was breathing in second hand smoke. I told her I knew this was a VRBO so I wasn't sure if it was possible to change condos. She said she would look but offered to send maintenance up to change the air filters. I even asked about an air purifier but told them I knew nothing about clearing smoke from a building. She said she didn't think it was smoke and just from the candle. All that was done to remedy the situation was air filters changed and air freshener sprayed in the condo. No one ever got back to me about moving spaces or to see if it was any better.
I had to wash all the towels in the condo that weren't under a cabinet because they all smelled of cigarette smoke. Any clothes that we hung in the closet also smelled like smoke.
We will never rent this unit again. I understand that you can't control what your guest do (smoking in the unit) but it will take some serious work to get that smell out of that unit.
I think Gulfgate should have made some accommodation to make this right. Their rental agreement says the whole building is non smoking. We paid for a non smoking condo. And we paid what we feel is good money to get what was advertised and what our signed rental agreement said.
Marla M.
Stayed 3 nights in Apr 2023
