4/10 Poor
Kelli F., Where do you live?
12 November 2023
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Worst experience ever
We’ve stayed at VRBOs all over. We’ve had excellent luck with our stays however this one was awful. Decided on a staycation for our anniversary and booked local. Made our way downtown and the place does not look like the photos. The photos make it look much larger. AC was broken and it was almost 80 inside at 6pm. No windows to open to let air in. Contacted Vacasa and was told it would take up to the next day to address our issues so we packed up after paying for a full day of parking and went home, thankfully we live 10 minutes from it. No way we could sleep with it being 80. (First world problems I know). Called them the next morning and was told no one had reviewed our ticket. We contacted VRBO and they were trying to get up with the local team to no luck. VRBO was amazing. Offered up emergency lodging and were very helpful. Our stay was for 3 nights and we were finally contacted on the day we were supposed to check out. This was after I contacted them multiple times with little to no action being taken. She was very helpful and informed us they would be requesting a refund. That is still pending.
The place is ok. Not the best but location is good. Not much room either so if you’re just sleeping there it would be ok. Not much water pressure either but that was only for washing my hands when we arrived and then left. Not sure how the bed sleeps. It was clean but it’s definitely an older place. No windows at all.
Kelli F.
Stayed 3 nights in Nov 2023
