Riverhills Luxury Escape | Pool-Hot Tub-13+Beds

Just regarding pricing. If you had booked for the correct number of guests when you reserved the house the price would've been exactly what the charge for additional guests over eight. As far as the TVs are concerned this is was a user issue as we checked all tvs upon checkout. They were logged into the Wi-Fi I was able to stream so I'm not quite sure what the problem was. To give us two stars based on pricing because you failed to read the listing or book for the correct number of people is Ludacris. With a the home this large, we have to have rules and boundaries. All guests must be registered for insurance purposes. I'm sorry that you could not understand that.

Thanks for your review. However I feel the need to reply as you arrived POST HURRICANE. While we did not sustain any major damage, we did what we could to pick up the property since we did have high winds and loads of rain. We did make you aware we were sending out the pool company a 2nd time to treat the pool. Unfortunately, this is part of hurricane season in Florida. We are very grateful we did not suffer the mass catastrophic damage that areas south of us did but would have appreciated more understanding. I may also add that you arrived 2 hours prior to check in and proceeded to harass our housekeepers to get in early. You messaged us at 1120am to arrive early which we immediately said the last guests left late and it was impossible. Setting up shop on our porch drinking beers is unacceptable prior to check in time. You were told multiple times an early check in is not something we can do when we have guests checking out the same morning. As far as the hot water is concerned, there was no issue. The HWH was replaced about 2 months ago. We asked you to try the breaker since it may have been tripped with the storm. You did not follow our instructions and went into the wrong electrical panel. We sent out the electrician the next day to check it out and he resolved the problem. The valves in the house are reversed due to the european hardware. You were difficult and entitled from the get go. Im sorry your trip was less than satisfactory but we did everything to make you happy and satisfied given the circumstances.