2/10 Terrible
Julie H.
13 April 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Home not equipped inclement weather. No heat or power. No help from Vacasa or VRBO
Cottage is owned/managed by Vacasa a large impersonal mgmt company. BEWARE! We were put in harms way by unknowingly renting a Maine cottage without appropriate utilities on site at a time of year when winter/ spring storms are known to occur. Not winterized. Only electric heat. The home has Well water that is dependent on electricity to run. Gas stove but no gas heat. No working batteries in flashlights. Toilets not working due to well. No generator. No wood stove or fireplace. The storm started the night that we arrived.
We reached out multiple times to Vacasa. We Initially contacted them when we awoke without power on Thurs AM at 745. We were told that the local team would be reaching out for support. No contact until The following day when I found a number on the website. Still no help provided. They declined a credit or refund stating that there are other houses in the area without generators and that they can’t be responsible for the weather. They did offer to refund unused days if we vacated the premises. Vacating was not an option and it doesn’t take into consideration that we were put in a very dangerous situation. Temps were in the 20s overnight w wind gusts up to 40 miles per hour. We also had to find a saw to remove two small trees that had fallen across the small bridge that accesses the property. We were reimbursed a small fraction of the total cost. VRBO immediately closed the ticket and Have not responded to my emails.
Julie H.
Stayed 3 nights in Apr 2024