Lake House: Sand Dunes + Resort Access + Large Group

Thank you for your detailed feedback! We're thrilled to hear that our space was a perfect fit for your two families, and that you enjoyed the convenience of multiple bathrooms and cozy beds. We're also glad to hear that you appreciated the lovely patio area. We're sorry to hear about the issues you experienced with the kitchen utensils and the absence of a large fry pan. We'll definitely take note of this feedback and work to improve the kitchen amenities for future guests. Additionally, we apologize for any inconvenience caused by the presence of mice droppings. We take cleanliness and pest control very seriously, and we'll be sure to address this matter promptly. Thank you again for sharing your experience with us. We hope to have the opportunity to welcome you back and provide an even better stay in the future!

Thank you for taking the time to share your feedback Sally. We apologize for the inconveniences you experienced during your stay, particularly regarding the access issues and the lack of adequate supplies. We understand how important these details are to ensure a comfortable stay. The proximity to open spaces and recreational areas can present unique challenges for pest control management. We utilize pest management techniques to effectively manage and mitigate pest issues, ensuring a safe and comfortable environment for all guests. Please be assured these matters are managed with the utmost care and urgency by our team. We appreciate your positive remarks about the overflow parking and the availability of towels. We are also addressing the maintenance issues you mentioned. Thank you for your feedback, and we hope to have the chance to provide you with a better experience in the future.