6/10 Okay
cecilia k.
16 March 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Could’ve been great…
This was a mini getaway for our kids, therefore the pool listed was the main attraction. Unfortunately, the pool was closed and construction happening on the property. Worse, I was not aware until after booking. When I attempted to cancel (because the pool was the reason we booked) I was informed it was listed in the posting so I would not get refunded if I cancelled. The one line about the pool being closed was not easy to locate. The main photo is of the pool, under ‘Popular Amenities‘ the first listed is pool, the list of amenities has ‘Indoor Pool’ still listed, in the “About this Property” section it has hot tub and heated indoor and outdoor pools listed. It is not until you scroll all the way down to “Getting Around” section where they note the pool will be closed. This is not an area I would read because I’m familiar with the area. The pool should have been removed from the listing or at the very least, have it noted right at the top of the “About this Property” section.
When we got to the hotel they informed us we would have access to the Marriot’s pool on a time limited basis, which we were ok with because at least there was a pool but on the second day we were told the Marriot revoked that so we no longer had pool access.
I did not even mind the construction noise because my kids are up early anyway but no pool really put a damper on the trip. This stay had the potential to be perfect because the room was spacious and clean, sadly was disappointing.
cecilia k.
Stayed 2 nights in Mar 2024
