2/10 Terrible
Mari E.
26 May 2025
Disliked: Check-in, communication
Disappointed and unprofessional
It was a weekend for mom and her boys home from school. Really looking forward to it that ended with total disappointmentThe condo was rented and confirmation was made. I hadn’t heard back from anyone. So the day of my son arrived from college and I was still working. He leaves to go check in and I realize I had no check in instructions. I call the number on the app, no answer. I message using the app texting, no answer. My son shows up the address, looks around and located an office number. I call there. No answer. Call the number VM stated, no answer. From about 5-830; I call. I message and no answer. I contacted VRBO customer support and advised of the situation…. They attempt to reach out to the point of contact; no answer. I advised I had been trying to reach out since 5 pm and it was now 830 pm. The lady was understanding and kind and informed I would be provided with a full refund. So lesson learned, I will continue to use the apps to reserve and as a secure form of payment. Luckily I was able to get my money back. I am a person that reads reviews and relies heavily on them when reserving a place. I saw this place had good reviews and star rating…. But so disappointing and unprofessional. I hope no one experiences such negative emotions especially for what was meant to be so fun and happy, given my boys were coming home to visit after school finishing.
Mari E.
Stayed 2 nights in May 2025
