Gatlinburg/Pigeon Forge Area Secluded, Luxury Cabin, Hot Tub,Fireplace, King Bed

First, let’s address the big lie. Never, in the 20 years that I’ve rented my cabin have I ever discussed a review with a guest…NEVER. I have a personal policy to not do that since it’s inconsequential to me. Reviews are just that, reviews. So for her to lie and say I did…is unbelievable. Unreal Joyce. Reviews are subjective to the writer. In many cases, like with Joyce, it makes the writer feel powerful to write negative things. Joyce told me about the dirty glass and dish…but not the silverware. Yes, of course, I did apologize..immediately as a matter of fact…not sure how she missed that! But she was steaming-hot mad. I knew from experience that they wouldn’t be happy, so I offered to help find them another place to stay. The “simple apology” you said would go a long way...you got that from me immediately! Did you not hear it, or were you too mad to hear it?? Plus an offer to find you a BETTER PLACE THAT YOU LIKED. She said they didn’t want to pack up and that they had just settled in with their cocktails and that was her reason for not changing!! It must have been a true “hardship” to stay in our beautiful cabin with a beautiful view…since you stayed the entire time!!! I think this “padded with exaggerations” review, and of course the lie about "reviews", is merely because it’s actually RIDICULOUS to think a glass or a dish that got missed by housekeeping will make or break your stay. Really? So, she had to make it sound bad. I addressed it immediately with my housekeeping…offered to move her and apologized. Things do happen. I pity the next owners that get you. This is why I won’t recommend you as a guest to other VRBO owners. Joyce, search your conscience on what really happened. Why “pad it all up” and exaggerate? I was polite to you, yet you hung up on me…remember that? I very much LOVE what I do. My family and I LOVE our guests and love our cabin…and it shows in every aspect and detail we put into our lovely cabin.

Really Ethan?? Did you really just write that "you would have liked to have known" the driveway was steep? We let ALL our guests know upfront and immediately when booking....just like we let you know!! Unreal Ethan, In no less than 3 places you were INFORMED! I am looking at them now on our messages in the VRBO app. Here's 1 : "You are IN the mountains...not merely near them! Our driveway is steep and we let you know this up front. Please be OK with this BEFORE you go. If you are NOT ok with this, you need to call us to discuss or cancel immediately inside the VRBO app" Here's 2: "If you haven't been to the Smoky Mountains of Tennessee, keep in mind you are in the mountains! Which means the terrain is mountainous obviously...our driveway is steep and you must pull all the way up" And # 3 notification to Ethan: "Our driveway is steep and we let our guests know this upfront. You are in a mountainous area and can expect this as well as windy, back country roads in the Smokies" Here is confirmation FROM Ethan. He wrote:"I confirm to everything plus we are from 2.5 hrs to 3 hrs away so we get the terrain and we plan to be coming in our truck thank you" So to make it even more ridiculous Ethan had no security code to get in. This I provide in 2 places in the app and it's sent in text to your phone as well. Naturally, I called him immediately to verbally give it to him! New bed is memoryfoam/ beds are generally a personal preference. Maybe read first before you review

I am totally perplexed Margaret, as to why you didn't contact my husband or myself immediately when you heard noise? The Sheriff would have been up there immediately to rectify the situation. This is not tolerated in our area. This is the 1st we're hearing of this and we had to find out about it in your review??? How odd. This is something you should have contacted the owner about immediately. This is also the very 1st complaint on this in 20 years of owning our cabin. If owners are not notified....we can't "guess" We LOVE our guests and we LOVE our cabin and take care of everything immediately. So responsibility falls on YOU for never picking up the phone.

The sunsets are also one of our favorite things as well. Thank you for staying with us.

We were very happy to host you and glad you loved our special mountain hideaway with beautiful views. We hope to host you both again! It was certainly our pleasure to have you!

Thank you so much for staying with us. We are so glad you enjoyed your stay in our beautiful cabin. Warm Wishes, Jill and Family. Owners SecretCabins

It was our pleasure to host you.

We loved having you both! You were great guests. It was our pleasure hosting you.

Thank you! was our pleasure hosting you.

It was our pleasure hosting you both. Thank you for staying with us. Warm Wishes, Jill and Family

Thank you for staying with us! It was certainly our pleasure hosting you.

We’re so glad you enjoyed the view and had a lovely stay. Thank you for staying with us.

How great you enjoyed yourselves. When you come back, we also have a 3 Bedroom Luxury Cabin should you want to bring the children. Thank you for your kind words. Have a great day! Jill and Family