![Holiday Home Exterior [summer]](https://media.vrbo.com/lodging/77000000/76130000/76129700/76129653/78c3e37e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)
This review was submitted before 2018 and has not been verified.
2/10 Terrible
Claudia M.
22 April 2015
poor quality but good location
Some positives:
1. Julie and Jeremy (the owners) are very nice and helpful and even gave us a bottle of bubbly on arrival. Both speak perfect English (Julie is British). In fact, I would have rated service significantly higher if we didn't have the issues below.
2. The location works really well; being quite central to most of the prime locations. You need a car though!
3. Walking and running in the area is great; surrounded mostly by vineyards with barely any cars in sight.
The negatives:
1. The cottage needs major renovations. Central heating, lights, showers etc do not work properly. Jeremy was in our cottage pretty much every day fixing a blocked toilet, a radiator (which didn't work properly all the stay) and the dining room lights not functioning. Also, using the dishwasher and bathroom heater at the same time results in the consumer unit for all the cottages tripping leaving everyone in darkness.
2. The kitchen is in dire state. Dishwasher is useless and overall lacking some utensils (e.g. colander and oven shelves) . Similarly, washing machine is so old that basically doesn't spin at all leaving you with soaking clothes.
3. Cottage was not particularly clean with towels actually quite smelly and very poor quality.
4. We complained about the lack of basic amenities such as toilet paper and garbage bags etc, but Julie gave us a few immediately.
5. Decor needs significant updating, though this is subjective I guess. You can decide from the pictures if 'The gîtes have been carefully restored and provide all the modern conveniences one would expect in the 21st centrury.'
When we spoke to the owners about the issues, they were very bullish about it. We were even accused of putting sanitary towels down the toilet resulting in blocked drains and somehow damaging a number of items throughout the stay. They also accused us of matters supposedly happening in a different cottage where another party (which we knew) was staying. Their attitude is to just blame the customers of every problem.
Pool was closed so cannot comment (we had missed the fact it opens at the end of May). Garden games ok. Kids enjoyed playing for an afternoon in the garden.
I would not recommend to anyone until the whole cottage is renovated.
The owners will claim we were destructive and unreasonable and that we shouldn't go to such cottages. I assure you that we stayed in numerous cottages, bed & breakfasts etc and never had any problems.
