The property itself was fine. The house is on the end of a quiet street in a nice neighborhood, and very close to restaurants and things to do in the cute town. The house has a few quirks which would have been nice to know about beforehand - like the fact that there is no division between the master bedroom/bathroom, and the toilet is just sitting in the corner of the room with no privacy (the angle of the photos for that room hides the layout of that). However, getting into the house was a nightmare and took 3 hours! We only got sent instructions on how to enter after I reached out to request them the day we planned to arrive. The front door had a lock with a code that needed to be entered, but the lock was broken and we couldn't get in. The only contact number listed for the property was incorrect. We tried messaging the owners, but they were unresponsive, so we dug through VRBO's customer service to find a number, and after waiting on hold for 45 minutes, finally got to speak to a human. VRBO had the owner's correct contact info and connected us. They were out of the country at that time, but gave us alternate instructions on how to get into the house, as well as the contact info for the property manager who was local. They had no idea what the phone number listed was for and why it was incorrect, and apologized for the broken code entry. Horrible start to what should have been a fun weekend for our family.