6/10 Okay
Sheryl J.
21 April 2024
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Management TERRIBLE!!! House ok
I made arrangements 2 months ago. I receive my invoice. The day before I emailed and asked about tags for vehicles. With my next emails with lots of broken english, the Andes Str management demanded that I email them every adults DLs and wanted every child's name and age. I refused and said there needs to be another way. They needed info for guest list for security. I also paid a pet deposit and then they told me the dogs could not come. Day 1 I arrived at gate and they had no info. I called Andres Str and it took them an hour to get info to gate. Security only looked at drivers DLs noone else. Hogwash! Arrived at house code worked but not the rest of the time. Had to leave slider open. I paid for pool heat and kids used it 1st night. Pool guy came early next day and shocked or dumped a ton of chorline in pool causing lots of foam and bubbles. Didnt get to use pool until Saturday. I emailed Andres Str they did nothing. Only 5 baths not 6 and tub had no shower curtain. Several items were needing fixed. Home ok but will NEVER rent again from this management company. Feel they were trying to steal identities.
Sheryl J.
Stayed 3 nights in Apr 2024
