Short Drive To Ft. Jackson, Screened Porch, 3 TVs

Nicole, So glad you enjoyed your visit and Gamecock Football! We appreciate your review and hope to host you again.

Dolores thank you for your kind review! Glad you and your family enjoyed the home. Look forward to hosting you again.

Very outdated seems like quite the hyperbole! I would bet the amenities in this VRBO are more updated than most guest's personal homes. -Stove/Oven is 2 months old -Washer is less than 5 months old -Dryer is 2 years old -Microwave is less than 6 months old -Garbage disposal is 1 year old -Every bed & mattress is 2 years old -Refrigerator is 5 years old -Dishwasher is 5 years old -BBQ is 1.5 years old -Three Smart TVs are 2 years old -HVAC system is 5 years old -Fence is 8 months old This 5 bedroom, 7 beds and 3 full bathrooms is reasonably priced compared to other 5/3 properties listed on VRBO or the cost of several hotel rooms that would sleep 10-12 people. There are certainly updates that can be made to any home, especially a VRBO property which frequently has 10-12 people staying in the home and mistreating it. The amount of damage caused by guests outweighs the cost of replacing or repairing certain items that just continue to be damaged by disrespectful guests. This certainly was not you or your group, but realize that it happens frequently. Having said all that, you know the amenities listed above are certainly newer and were in good working condition for you and other guests.

Thank you Pat for your nice review! We are happy you enjoyed the home and appreciate wonderful guests like yourselves.

We apologize for the inconvenience, that is not up to our standards. We will now include checking H2O Heater and Breaker Box to our Pre-Arrival Inspection to the checklist. Thank you. We did have a big Tropical Storm a few days prior and must have tripped the breaker. Being a new property, and the first guest, these are important learning moments to improve our customer service. As for the Storm Door, I have been in and out of the door 50+ times and the handle never came off. I still cannot get it to come off, but our handyman will take a look at it. I am however, perplexed about why you would leave a comment about the TV in the family room. You called me the day after you checked-out to do you a favor and disconnect your DIRECT TV account. I returned your call within an hour, drove to the property and disconnected your account shortly after. Then 4 hours later you leave the review after I had resolved the issue. I am the Property Manager and believe that my actions show how my response time after you checked-out, would have been able to easily help you resolve the issues during your stay quickly. Hopefully, we have shown you the level of customer service that we will provide and next time you travel to Columbia you choose PMI Soda City.

Hosts beware, Kalie is a Scammer. There are several lies and a sprinkle of truth in her review. First red flag was upon arrival she said she "walked the property", she would send me some photos and she would like to be refunded some money. She sent pictures of some items in dresser and bathroom drawers... a plastic bag, empty water bottle, two blonde hairs and 16 cents. However, not one picture or mention of the more serious accusations in this review... the black substance, appliances not working, home being dirty/unclean, bugs or even melted popsicle sticks. There very well could have been items in the drawers, although some items looked staged. But as far as the rest of the allegations in this review, the housekeeping crew and my personal inspections in our EZ Care app show the truth. We document everything because of people like Kalie. Right away I responded and told her we could come clean out the drawers and rectify all the issues sent in photos. Not at 8 PM, none of the housekeeping crews are available that late at night, nor would I want to disturb them that late. I told her the next day and I would come with the cleaning crew to make sure her concerns were addressed. But she said she did not feel comfortable with that. I also gave her the option of a FULL refund and she could go find another VRBO home or hotel. But, of course she refused both and now leaves a review that she felt trapped. Not sure how I am the rude person or you can feel trapped if I give you two options and you refuse both. Then you leave a retaliatory review stating you just wanted the issue resolved. No you didn't. As for the "power lines" 6 feet off the ground, those are called electrical lines to the home hung by Dominion Energy. If you send me pictures to complain that is a safety concern and I call the power company to come check them, you may have to evacuate the property if they say it is a safety hazard. That is verbatim what I told you. How is that a problem? You were concerned enough to send the pictures, but not concerned enough to evacuate if deemed a safety hazard? I am so confused. BTW, power company said they saw nothing unsafe. This by far, was the strangest interaction with a guest in the two years of managing 20 short-term rentals. I feel I gave two viable solutions to her concerns, but of course it was not the solution she wanted$$