4/10 Poor
Kirstin E.
18 July 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
It was ok- no iron, or board, toilet paper, paper towels, trash bags, towels, washcloths.
I will start with the listing. It states you will receive check in instructions 5 days before arrival, however, the day before I was still waiting and had to reach out to VRBO. The listing states it is hosted by two people, however Island Luxury handles this listing and that should be stated in the listing. Had I known that, i would not have booked. The listing also says that linens, iron and board, sleeps 4, and when we arrived, we were left 4 towels, 2 washcloths, no blankets for the downstairs pullout, no iron or board, and dishes in cupboard appeared rinsed out and put back in cupboard dirty. There was no broom, and no welcome book the host says was there to explain checkout, etc. It was as if we walked into the place and no one had come to clean before we checked in. We also had over 16 plus hours of power outages which was completely insane. It was so hot and the outage on our last night was over 7 hours! Not the fault of owner but a generator needs to be considered. We stayed at Sapphire before in a building closer to the pool and that building was way better than A. The condo sleeps 2 adults and 2 kids, not 4 adults. Every morning around 7am there was banging on the roof and around the condo. You could hardly get sleep. The door wouldn't lock several times and i had to call. She said we were overriding the lock but we were not doing anything to cause it. It's faulty. Definitely won't be staying in bldg A again or this unit. Very disappointed.
Kirstin E.
Stayed 7 nights in Jul 2024
