Serene Family Home: Sleeps 16!

Thank you for your feedback. We’re sorry to hear that you were disappointed with aspects of your stay. We would like to clarify the check-in experience. When your family arrived and had difficulty accessing the home, you called us and we immediately unlocked the door remotely for them. As noted in our guest itinerary, we ask guests to call us directly for any immediate needs so we can provide the fastest assistance possible, which we were happy to do in this situation. We were also surprised to learn after checkout about concerns regarding cleanliness and bugs, as neither concern was reported to us during the stay. The occasional stink bugs seen in the area can sometimes make their way indoors, particularly during certain times of the year, and are not an indication that the home is unclean. Had we been notified of either concern, we would have gladly had our cleaning team address it right away. We take the cleanliness and comfort of our home seriously and always want the opportunity to resolve any concerns while our guests are still at the property. We appreciate the feedback and will continue working to provide a great experience for our guests.

Thank you for taking the time to share your detailed feedback—we truly appreciate your kind words about our communication, the readiness of the space, the neat common areas, the well-equipped kitchen, and the provided towels and bedding. It means a lot that you found your overall stay pleasant. I sincerely apologize for any confusion caused by the photos. I just noticed that my photographer did edit some things out, and I will have him fix them ASAP to ensure full accuracy. Regarding the bathrooms, the listing clearly states 1 full and 1 half bath, but I’m sorry the description of amenities led to the expectation of a shower/tub in the second bathroom—I’ll review that wording to make it crystal clear moving forward. The maintenance team was there working very hard to ensure you had the best experience possible, and you were advised of it in advance; we always aim to request permission for any access to the storage area, as you noted positively. In Michigan, a sump pump is required by code, and the wires you mentioned were installed professionally by a licensed electrician and inspected by city enforcement for safety. That said, I hear your concerns about the exposed piping, uncovered sump pump access, and any areas that appeared airbrushed in photos. I will work tirelessly to improve the property the best I can to ensure every guest is fully satisfied. We hope to welcome you back someday with an even better experience!

Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. Your wedding day is incredibly important, and we regret that we did not meet your expectations. Firstly, we apologize for the delay in providing the correct lockbox code and for the additional inconvenience with the doorknob lock. This is not the standard of service we strive to provide. While we understand it was crucial for you to access the rental promptly, especially with a busy schedule of wedding preparations, we acknowledge that you were still able to get in early, though later than initially agreed. We have taken steps to ensure such miscommunication does not happen again. Regarding the cleanliness of the property, we are truly sorry that you felt it did not meet your expectations. However, we can assure you that the property was thoroughly cleaned prior to your arrival. We believe that the frustration with the late check-in may have contributed to your dissatisfaction in this area. We hope that the free day given would make up for those couple of hours lost. Thank you for your patience and understanding. We wish you all the best and hope you consider staying with us again in the future, allowing us the opportunity to provide you with the excellent experience you deserve.