2/10 Terrible
ROB B.
4 January 2025
Holiday Vacation-Property Misrepresented
I have booked VRBO rentals numerus times and have never left a negative review until now. I was told by Vacasa the property was completely fenced in (which was a requirement for me due to having a dog) prior to booking the rental. You can walk right around the front gate and the property is on the side of a steep Mountain and not fenced in. The property isn't secure for pets or children. The inside cabin itself was ok, but small. Bed is rock hard. The TV isn't a smart TV, so will need a ROKU if you want to stream anything. The internet was also down several times in my stay. It also had not been dusted inside for sometime. I was told by Vacasa (via VRBO correspondence)the property was completely fenced in prior to me booking the rental which is false. I believe Vacasa misrepresented the property to book a rental. See below . "Hello Rob,We appreciate your interest in our home. Yes, our home does have an enclosed yard, and the entire property is fenced in, including the area below the hill. This should provide a safe space for your furry companion to enjoy during your stay.If you have any more questions or need further assistance, please feel free to ask. We’re here to help.Best regards,vacasa.com"I reached out to Vacasa I contacted Vacasa about misrepresenting the property and they just told me to contact VRBO. Beware if you have pets or kids, the property isn't secure!
ROB B.
Stayed 8 nights in Dec 2024