4/10 Poor
Debra D.
22 April 2025
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Many Issues, Very Disappointed
This is our 2nd time staying at La Vista Azul but the 1st in this unit. We love this area and the close proximity to great beaches/snorkeling. We arrived late Sat night & noticed the mattress had a large "dip" in the middle. We lifted up the mattress to discover that the wooden slats that hold up the mattress were completely broken. We were not able to sleep on the bed so we pulled the mattress to the floor to sleep. I contacted the property mgr and he told us that he couldn't get anyone out to fix it until Monday. When we laid on the mattress on the floor, we discovered that there was sand in the sheets. So it became clear that the bedding was not changed, since if the bedding were changed, the person cleaning would have noticed the broken bed. There was no laundry detergent in the unit to wash the sheets that should have been cleaned before we arrived. Luckily, we found another set of sheets. The floors were hastily swept but felt dirty under foot. Also, the shower had great water pressure, but when you turned the water off and the drain cleared, it gave off a horrible sewer smell. A person arrived on Monday to fix the bed after sleeping two nights on the floor. They also came in to clean the floors and leave laundry detergent. We asked for some compensation for the 2 nights on the floor and the owner refused, only offered a discount on a future stay (which will not happen). Very disappointed. There are many other units to rent in this complex, rent a different one.
Debra D.
Stayed 8 nights in Apr 2025
