Spacious Condo/ Great Views/Heated Pool/Enclosed Loft

Thank you for taking the time to share your experience! We’re glad we could make the change to your stay as smooth as possible and that you enjoyed the beautiful views, comfortable accommodations, and fully equipped kitchen. It sounds like the cooler weather was a nice bonus as well! We truly appreciate you staying with us and hope to have the opportunity to welcome you back for a longer visit in the future.

Thank you for your continued confidence in staying with us! We’re so glad to hear everything was excellent once again and that the property had everything you needed. It’s wonderful to know our team’s communication and responsiveness made your stay even better. We truly appreciate your loyalty and look forward to welcoming you back! -Erika

Thank you for taking the time to share your feedback. We’re truly sorry to hear that parts of the furniture were in poor condition and that the beds and pillows did not meet the level of comfort and cleanliness you rightfully expected. This is not the standard we want for our guests, and we sincerely apologize for the disappointment. Please know we have taken your comments seriously and have already taken action with our team to address these concerns immediately, including inspecting the furniture and replacing worn bedding and pillows where needed. Guest comfort is extremely important to us, and your feedback helps us improve. We do appreciate you highlighting the pool and hot tub, and we’re so glad those amenities helped make your stay enjoyable. Thank you again for bringing these issues to our attention and we hope to have to opportunity to welcome you back for a more comfortable stay in the future _Mackey

It was a pleasure to host you! Thanks so much for taking the time to write a review about this great property. We hope you choose Durango Premier Vacation Rentals the next time you are looking for a vacation rental.

Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your stay with Premier Vacation Rentals. :) It was a pleasure to host you and we hope you come stay with us again soon!

Hello Riana, Thank you for your recent review! We are happy to hear that your group was able to to enjoy the rental and it's location near to Purgatory. Thank you for mentioning that the communication with VRC as a management company was smooth! However, we regret that your visit was impacted by various cleanliness related shortcomings on our end! Please know, that we have shared these details with the cleaning staff so that they can pay particular attention to dust and dishes in the future; additionally, we and had the lightbulbs replaced for a brighter mountain home. Your feedback is invaluable to us and we are honored to call you our guest! We look forward to the opportunity to host you in the future for a perfect stay. Kind regards, -Holly

We are so happy to hear that you enjoyed your stay here with Vacation Rental Collective of Durango! Apologies that there was confusion about the game room as that is managed by Cascade Village. We are also sorry to hear that the trash in the kitchen was full when you arrived. This is not typical of our team.

It's disappointing to hear that your experience fell short of your expectations. We always strive to provide exceptional service and experiences for our guests, and it's disheartening when we miss the mark. Your review is incredibly valuable to us, and we'll use it to improve and ensure that future experiences meet and exceed expectations. If there's anything specific you'd like us to address or if there's anything we can do to make it right, please don't hesitate to let me know. We're here to ensure your satisfaction and to make sure your (hopefully) next experience with us is nothing short of exceptional. Best, Mackey

Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your stay with Vacation Rental Collective. :) It was a pleasure to host you and we hope you come stay with us again soon!

Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your stay with Vacation Rental Collective. :) It was a pleasure to host you and we hope you come stay with us again soon!

Thanks for your feedback. We have purchased a potato peeler.

It was a pleasure to host you! You were wonderful guests. Cascade Village does continue to work on strengthening the internet connection, so we apologize if it wasn't very fast. We are delighted that you enjoyed your stay and this condo. We hope you choose Durango Premier Vacation Rentals again for your next visit to the area :)

Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your stay with Vacation Rental Collective. :) Glad you enjoyed the property so much. We hope you come stay with us again soon!

Thank you for staying with us, and for completing a review! We were happy to host you and your group. We are glad that we were able to get you into the home with the backup access, as well as getting the main access working properly for you. Sorry for the hiccups! Durango Vacation Rental Collective hopes we will have the opportunity to host you again in the future!

Andrea, Thank you for sharing your feedback. We're truly sorry to hear about your recent experience and deeply regret that your stay fell so far short of expectations - especially given your history of returning to Cascade over the years. We understand how upsetting it must have been to arrive to a unit that did not meet your standards and we sincerely apologize for the condition of the kitchen, missing bedding, cleanliness concerns and maintenance issues you encountered. This is certainly not the experience that we strive to provide, and it's clear we missed the mark in several important ways. Please know that we are taking your comments very seriously. We have already escalated this matter to our housekeeping manager to investigate thoroughly and address all the issues you mentioned - particularly the safety concern with the broken tiles and the fire alarm monitor. Your feedback is invaluable, and we're committed to making this right. We would welcome the opportunity to discuss this further and see how we can help restore your confidence in staying with us in the future. Kind regards, -Holly

Bruce, thanks so much for your stay and for taking the time to write a review. We appreciate having you as our guest. We'd love to hear more about the TLC so we can address with this owner. Thanks again.

We appreciate you taking the time to leave a review. Your feedback is important to us. We will take a look at the beds you mentioned and replace if needed. Our maintenance tech has also adjusted the wall sockets so that is no longer an issue. We appreciate you bringing that to our attention. It was a pleasure to host you and we hope you stay with VRC again soon!

Hi Tim, I am truly glad to hear that you enjoyed the convenient location and covered parking during your stay. It is understandable that the limited hours of the shuttle service were disappointing, especially with the ski slopes closing at four. Your suggestion to extend the shuttle hours to accomodate guests like yourself is valuable feedback, and I'll be sure to pass it along to our management team for consideration. Additionally, I appreciate you bringing the issue with te beds to our attention. Ensuring the comfort and safety of our guests is paramount, and we'll promptly address the stability of the bed frames to provide a better experience for future guests. Thank you for sharing your thoughts with us, and we hope to welcome you back for an even more enjoyable stay in the future.

Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We take pride in providing clean and well-maintained properties for our guests, and it is disappointing to hear that we fell short in this case. We apologize for any issues with pests that you may have encountered during your stay. Our team works hard to prevent and address any pest problems, and we will take steps to address this issue. We are sorry to hear that there were not enough plates, bowls, and towels for your group. We strive to provide ample supplies for our guests, and we apologize for any inconvenience this may have caused. We appreciate you bringing this to our attention, and we will ensure that our inventory is adequately stocked for future guests. We will also address the towel rack and bathroom tile issues you mentioned to ensure that the property is in top condition for future guests. Thank you for choosing our property for your stay, and we hope that you will give us the opportunity to provide you with a better experience in the future.

We're glad you found this condo to be a perfect fit for you! We do appreciate that you called about the maintenance issue during your stay but we sincerely apologize it was not able to be fixed until after you departed. It sounds like you really enjoyed your stay here and it was such a pleasure to host you. VRC looks forward to hosting you again for your next visit to the area :)