New Unit 301, Toluca 98

Good afternoon, Mary, Curb appeal is fundamental regarding properties of business and even residency. Our goal is to accommodate our guests and ensure that their experience when booking with us is enjoyable and safe, as well as to treat them with professional customer service. On the day of your check-in, our maintenance team was dealing with a repair that took longer than expected, which delayed their return in time to complete the work and clean up the property. This is no excuse, but as we know, sometimes situations arise that are out of one's control and can cause situations like this to happen. We want to thank you for bringing the issues in the unit to our attention and for your understanding in this matter. The most minor things are usually the most important. Thank you for choosing our place for your stay. We assure you that you will not be disappointed if given another opportunity to have you as a guest. It was our pleasure to be your host.