Palacio 704 | Beachfront, Resort Amenities | My Beach Getaways

Thank you for sharing your feedback. Our goal is always to provide a seamless, relaxing, and enjoyable stay, and we’re sorry these concerns took away from your time at such a beautiful destination. We’re glad our Property Care Team was responsive and helpful throughout your stay. We only wish we had known about the housekeeping concerns while you were there, as we would have welcomed the opportunity to address them and make your stay more comfortable. We also work hard to provide guests with clear information before arrival so they can prepare for their trip. Your personalized digital guestbook, sent several times prior to check-in and also referenced in your message thread with our team, includes a detailed list of the starter amenities provided, including paper products, trash liners, dishwasher detergent, laundry detergent, and toiletries. These items are intended as an initial supply, with guests planning for any additional needs during their stay. We’ll be sure to pass along your comments regarding the stairwells, elevators, and common areas to the property management association responsible for those spaces. We’re happy to hear you enjoyed the beautiful beach and received excellent assistance from our team. We truly hope your next getaway gives you the chance to fully relax, unwind, and enjoy your time away.