Verified review
10/10 Excellent
Jennifer L.
19 Oct 2025
Liked: Cleanliness, check-in, location
Disliked: Listing accuracy
We were forced to book a hotel through Vrbo instead of a house, which already meant compromising our original plan to stay together in a single home. Even after confirming our hotel booking, we were informed that there were no longer enough full rooms available, and we had to break up our group further—some members now having to sleep on sofa beds instead of the queen and king-sized beds that were part of our original expectations.To make matters worse, just four days before our trip, Vrbo canceled one of our hotel rooms without notifying us, citing a lack of availability. This has left us scrambling to make alternate arrangements at the last minute, significantly impacting our travel plans and creating unnecessary stress.We have now had to settle for significantly less than what we initially paid for and planned, with no compensation or proactive support from Vrbo throughout this process. This experience is not what we expected when booking with
Stayed 3 nights in Sep 2025