Overall, our stay was fine, but unfortunately, the experience did not fully meet our expectations. The pool heater was broken, leaving the water too cold to use, which was especially disappointing since we counted on having a usable pool for our group, including elderly family members. We also had to clean part of the pool ourselves, along with the golf cart, which was not what we expected upon arrival.The house was not cleaned to the standard we anticipated, and our concerns were not adequately addressed or resolved. There were also a couple of safety concerns, including a broken door handle with sharp plastic exposed and a rug that was lifted and created a tripping hazard.We understand and are sensitive to the impact the hurricane had on the property, and we recognize that some damage may have been unavoidable. However, we reached out a couple of days before our arrival to confirm that everything was ready and were assured that the property was clean and good to go. We planned our stay based on that information and would have appreciated a more accurate assessment of the property’s condition, pool, and amenities before our arrival.With better communication, more thorough cleaning, and attention to safety concerns, some of these issues could have been addressed ahead of time. We understand the challenges following a hurricane, but we hope this feedback helps improve communication and the experience for future guests.