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2/10 Terrible
Richard J.
18 August 2024
Do not recommended staying at Powell
My family of 7 stayed there twice this year, 4/3- 4/7 and 7/20-7/27. When we stayed in April the condo was very dirty. The linens on the bed had brown stains, mold throughout the second floor shower, the loft railing was in desperate need for repair, and the most concerning problem was the cockroaches. After coming home from the April trip, I emailed expressing our disappointment because we have been coming to Debordieu for 40+ years and never have experienced this. I was told that this was very unusual and that proper measures would be taken and it would be better for our trip in July.
As soon as we walked into the condo in July we were greeted with cockroaches. Immediately, we are disappointed and uncomfortable. I have a 2 yr old daughter who likes to play on the floor and walks barefoot indoors so there is nothing we can do to properly clean the floors or carpets. The first night we were sitting on the couch fixing to start a family movie, and cockroaches started climbing up the walls. The space in the ceiling beam in the living room seems to be the major source of activity; the cockroaches crawl in and out of there all night long. Imagine paying over seven thousand dollars for a family vacation condo and no one wants to be in there because of the cockroaches.
Over the course of the week, I killed over 20 but there were so many more but I had no way to kill them on the ceiling. We called first thing Monday morning and Hannah let us know that someone would be by Tuesday to spray. The gentleman came Tuesday to spray and instructed us to call back if we saw any more cockroaches. Unfortunately, we saw them the next day and it progressively got worse. On Thursday we called the office and left 2 voicemails and no one ever returned our call so we just had to kill them the best we could. Additionally, the loft may also be a source of the cockroaches. The floor is always damp and we had twin girls there who had to deal with the cockroaches every night.
I have some concerns about the air conditioning unit as well. The humidity on the thermostat on the first level was always between 72-80% and we suffered because of that. A couple of family members brought books to read and the pages became wet and remained wet all week. My daughter's clothes can't be put in the dryer so I hung them to dry, 5 days past and they were still wet - I just had to take them home wet. I feel like high humidity levels contributed to everything feeling "dirty". The couch is in dire need of cleaning; it just feels moist all the time. High humidity levels are known to cause structural damage and mold, I fear that is what is happening in this condo. The upstairs wooden rail, for instance, has moisture damage and the paint is peeling off. The high humidity levels are probably cause for the cockroach infestation considering they love warm, humid spaces.
As you can imagine this was the worst vacation. Our families worked hard all year and saved money to make this annual family vacation happen. I just wanted to make someone aware of our stay and the condition of the condo. As I have said, we have been coming here multiple times a year for over 40 years, staying in many of the properties and have never had this experience.
