Verified review
6/10 Okay
Bradley R.
7 Jan 2022
Liked: Cleanliness, check-in, location
BEAUTIFUL HOUSE but needs upgrades and better communication
First off, this house was beautiful, spacious and the game room was a lot of fun.
One big issue was the listing said it had a fire place. This was a feature we were seeking given it was winter in the Hamptons. When we read the printed book upon arrival it said that the fireplace was “decorative” and not to be used. Big bummer and this listing should be updated as to no mislead people like us.
Second issue was general upkeep. Cabinets were broken, a handle on the shower, the dishwasher racks would fall out frequently, the showers downstairs were in much need of caulking and had mold. Also, the electric stove would error out frequently and we’d have to reset the power via the fuse box to get it to reset and the cable bill wasn’t paid so there was no cable.
The final issue was that on our first night someone accidentally flipped the oil burner switch which was in the basement and looks like a light switch. This caused the hot water and heat to shut off. It was Christmas Eve and my wife and 1.5 year old were shivering as the temperature gauge read 50 degrees. I texted the home owner at 11:30pm and didn’t hear back until 3:30am. At this hour he told me to check out the hot water heater. It had no power. At 8am I called him and that’s when he realized that I might have flipped that switch. I went down and flipped it back on and that did the trick.
During this sleepless night, I also tried to contact his management company who did not respond even though their voicemail says they respond 24/7. I texted them and requested a refund for the first night given these issues.
Once we got the heat and hot water working and began to enjoy the home I texted the homeowner that we no longer expected a refund because we felt it was our fault. He responded by saying “I’ll give you a 100% refund if you leave tomorrow by noon.”
It seemed like he didn’t want to deal with us and wanted us to go away. We weren’t ready to abandon our vacation. I thought I was extending an olive branch, but I guess it triggered him. I know it can be annoying to have people bothering you, especially on holidays, however, when you are at a 4000 square feet beach house in the winter, much can be complicated.
We didn’t bother him for the remainder of the stay despite many small problems as described above. We just kept our eye on having a good time with the fun games and the stuff that worked.
Stayed 14 nights in Dec 2021