Lovely Spacious Garden Apartment in Gorgeous Very Private Tropical Setting

I am so sorry that the guest was bitten by a centipede. Not a pleasant experience at all, and the first time in over 20 years of vacation renting this house that anything like this has happened. But the fact is that it is somewhat akin to a spider bite anywhere else. It is painful, but not dangerous or fatal, and was not likely to happen again. If one was bitten by a spider, I do not believe they would feel it necessary to leave in the middle of the night and demand a full refund, which is what happened in this case. Hawaii has a tropical climate, and along with that comes the presence of bugs. We do everything we can to minimize their presence, including having a pest control company come once a month and treat the entire property. Inside and out. There is really nothing more we can do. The guests were very upset, and I was certainly sympathetic, but this was not anything within my power to control, nor was it anything I could have prevented, nor was it in any way my responsibility. Given these circumstances, I was not obligated in any way to give them any refund. I offered to help find them another place to stay and cover any extra costs beyond what they had already paid me, but they were not really amenable to that. They thought that they should get a full refund for their entire 5 night stay including the cleaning fee. I know that if I had turned this over to VRBO they likely would not have gotten anything back. But in an effort to smooth things over and not have any ill will, I refunded all but one night (this happened on the second night of their stay) but then they also wanted the cleaning fee refunded, so actual money out of my pocket as the cleaners have to be paid regardless. We settled on half the cleaning fee. I paid the rest. I think it was fair to assume that after I refunded their money even though I was under no obligation to do so that that would have been the end of it. Imagine my surprise and disappointment to see that Allison thought is was also appropriate to give me and my home a one star review, as though we were somehow at fault or responsible in any way. Very disappointing. I endeavor to do everything I can to be sure the guests have a wonderful, positive experience. This was completely out of my control. The one star review should have been for the centipede, not for my home or for my efforts to make things better for them.