Verified
2/10 Terrible
Shannon F.
22 March 2026
Disliked: Cleanliness, location, listing accuracy
Hello,We need to formally report serious issues with the condition of the property, as documented in the attached photos.Upon arrival, we found the home to be in a highly unsanitary and unsafe condition, including but not limited to:•Visible stains, dirt, and footprints on furniture that clearly have not been cleaned•Debris and trash left behind from prior occupants, including used diapers•Evidence consistent with possible rodent activity (including droppings and a trap found under the bed area)•Broken glass and debris present, creating a safety hazard•Strong urine odor throughout parts of the home•Damage to walls (including holes/punches) and overall poor condition•General lack of basic cleanliness and sanitation standards expected of a rental propertyThese conditions make the property uninhabitable and are a clear misrepresentation of the listing.Due to the extremely short notice, we are now in a very difficult situation. We are traveling with friends and children, and there are no available accommodations nearby that can host our group, only limited hotel availability for 1–2 people at a time. This has created significant disruption and hardship.We have extensive photo documentation clearly showing these conditions and have attached them here as evidence.We are requesting an immediate full refund and will not be staying in the home due to these health and safety concerns.We will also be escalating this to VRBO support
Shannon F.
Stayed 2 nights in Mar 2026
